Randy Hicks Email & Phone Number
Sr. Director, Contact Center Services @ ScaleCapacity
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Randy Hicks Location
- Brownsville, TX, US
Randy Hicks Work
- Sr. Director, Contact Center Services @ (February 2026 - Present)
- Delivery Manager @ (November 2024 - February 2026)
- Service Delivery Leader @ (December 2018 - November 2024)
- Customer Engagement Manager @ (December 2016 - December 2018)
- Solutions Architect @ (March 2015 - December 2016)
- SVP, Senior Product Manager @ (September 2013 - February 2015)
- Solutions Architect @ (July 2007 - September 2013)
- Senior Network Design Engineer @ Global Crossing (October 2006 - July 2007)
- Network Engineer @ (January 2002 - January 2006)
- Sergeant (E-5) – Programmer and Data Communications Specialist @ (March 1994 - December 1997)
Randy Hicks Education
- University of Phoenix
Bachelors of Science in Information Technology
- Eastern Michigan University
- Washtenaw Community College
Randy Hicks Skills
- Synergies
- Cisco Technologies
- MPLS
- CCNP
- Data Center
- Communications
- Cisco Call Manager
- VoIP
- H.323
- Computing
- Network Design
- Motivational Speaking
- IP
- Cisco
- Switches
- Voice
- Cisco Certified
- Solutions
- Strategic Planning
- Cisco Certified Internetwork Expert Ccie
- EIGRP
- Microsoft Office
- CCNA
- Network Engineering
- Ucs
- Frame Relay
- QoS
- Customer Service
- Cisco IOS
- OSPF
- WAN
- Network Architecture
- Routing Protocols
- CCIE
- Unified Communications
- Lan Wan
- Routers
- BGP
- Routing
- Executive Management
- Networking
- Team Leadership
- Strategic Leadership
- Border Gateway Protocol Bgp
- Business Strategy
- Large Scale Deployments
- Border Gateway Protocol
Randy Hicks Summary
- Randy Hicks, based in Brownsville, TX, US, is currently a Sr. Director, Contact Center Services at ScaleCapacity. Randy Hicks brings experience from previous roles at ScaleCapacity and Cisco. Randy Hicks holds a Bachelors of Science in Information Technology @ University of Phoenix. With a robust skill set that includes Synergies, Cisco Technologies, MPLS, CCNP, Data Center and more. Randy Hicks has 2 emails and 1 mobile phone numbers on RocketReach.
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