Randy Colilla Email & Phone Number
Service Manager @ Wilson Technology Group
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Randy Colilla Location
- Charlotte, NC, US
Randy Colilla Work
- Service Manager @ (September 2023 - Present)
- Technical Support Manager @ (May 2022 - June 2023)
- Manager of Customer Support @ (September 2018 - May 2022)
- Help Desk Supervisor @ XPIENT Solutions (February 2012 - September 2018)
- Technical Support Specialist @ XPIENT Solutions (June 2011 - February 2012)
- Information System Technician @ (July 2010 - June 2011)
Randy Colilla Education
- York Technical College
Associate's degree (Network and System Administration/Administrator)
2007-2011
Randy Colilla Skills
- Operational Planning
- Needs Analysis
- Business Strategy
- Technology Trends
- Troubleshooting
- Information Technology
- Training
- Operational Requirements
- Creative Problem Solving
- Responsiveness
- People Management
- Onboarding
- Forward Looking
- Business Process Improvement
- Written Communication
- Conflict Resolution
- Annual Reviews
- Software Support
- Team Leadership
- Service-Level Agreements (SLA)
- Customer Success
- Decisiveness
- Interpersonal Skills
- Analytical Skills
- Strategic Initiatives
- Financial Performance
- Field Communications
- Team Motivation
- Oral Communication
- Trend Analysis
- Escalation Process
- Application Support
- Artificial Intelligence (AI)
- Zendesk
- Service Levels
- Performance Metrics
- Operational Excellence
- Key Performance Indicators
- Documentation
- Customer Support
- Customer Satisfaction
- Customer Service
- Performance Reviews
- Critical Thinking
- Communication
- Leadership
- Customer Relationship Management (CRM)
- Customer Experience
- Customer Service Management
- Contact Centers
Randy Colilla Summary
- Randy Colilla, based in Charlotte, NC, US, is currently a Service Manager at Wilson Technology Group. Randy Colilla brings experience from previous roles at Ekos, Xenial – Cloud Based Restaurant Management Platform and XPIENT Solutions. Randy Colilla holds a 2007 - 2011 Associate's degree in Network and System Administration/Administrator @ York Technical College. With a robust skill set that includes Operational Planning, Needs Analysis, Business Strategy, Technology Trends, Troubleshooting and more. Randy Colilla has 2 emails and 2 mobile phone numbers on RocketReach.
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