Techsupport Enginner @ (August 2007 - December 2008)
Raman Ramanathan Education
Sir C.P Raman Higher Secondary School
Diploma in ECE (Electronics and Communication Engineering)
2005
Raman Ramanathan Skills
Avaya Products
Business Analysis
Business Process Analysis
Business Requirements
Case Studies
Case Study
Compliance Management
Contact Center Technology
Contact Center as a Service (CCaaS)
Functional Design
Functional Requirements
IP PBX
Instructional Manuals
Microsoft PowerPoint
Microsoft Word
Non-Functional Requirements
Post-Sales Support
Pre-sales
Presales Technical Support
Process Modeling
Proposal Writing
Questionnaire
Questionnaire Design
Questionnaires
Requirements Analysis
Risk Analysis Management
Root Cause Analysis
SWOT analysis
Scope Modeling
Software Solution Architecture
Solution Architecture
Surveys
Technical Architecture
Technical Documentation
Technical Manuals
Technical Writing
Test Case Generation
Test Cases
Training Manuals
UCaaS
Unified Communications
Use Cases
User Stories
Visio
VoIP protocols SIP
Management
Operations Management
Team Building
PowerPoint
BPO
Employee Relations
Windows Server
Vendor Management
Change Management
Employee Engagement
Pre Sales
Customer Service
ITIL
IT Service Management
Operating Systems
Raman Ramanathan Summary
Raman Ramanathan, based in Tiruchirappalli, TN, IN, is currently a Senior Business Analyst at Macro Global. Raman Ramanathan brings experience from previous roles at True Talents Consulting Pvt. Ltd and TeleApps. Raman Ramanathan holds a Diploma in ECE in Electronics and Communication Engineering @ Sir C.P Raman Higher Secondary School. With a robust skill set that includes Avaya Products, Business Analysis, Business Process Analysis, Business Requirements, Case Studies and more.
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