Ralph Smith Email & Phone Number
Vice President - Customer Success and White Glove Support @ Nokia
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Ralph Smith Location
- Alpharetta, GA, US
Ralph Smith Work
- 2025 -now Vice President - Customer Success and White Glove Support @
- 2025 -now Vice President of Customer Success and Support @
- 2022 -2025 Account Program and Project Management @
- 2001 -2021 VP Success and Operations - Markets and Majors, and Partners @
- 2019 -2021 VP Global Customer Success and Experience @
- 2018 -2019 Regional VP North America Customer Operations @
- 2012 -2019 Senior Director Regional Services and Customer Operations @
- 2007 -2012 Director - Global Technical Support @
Ralph Smith Education
- Gainsight University
Customer Success Manager Advanced Certified Professional (Customer Success Manager Advanced Certified Professional)
- De Anza College
Certificate Procurement / Materials Management (BSBA, Business Administration)
- Villanova School of Business
Black Belt - Lean Six Sigma (Customer Success Manager - Certified Professional)
- University of Phoenix
BSBA (Business Administration)
- Gainsight University
Customer Success Manager - Certified Professional (Black Belt - Lean Six Sigma)
- Villanova School of Business
Green Belt - Six Sigma (Certificate Procurement / Materials Management)
Ralph Smith Skills
- Six Sigma
- DWDM
- Telecommunications
- SDH
- Ethernet
- Program Management
- Fiber Optics
- Service Delivery
- Vendor Management
- Cross-functional Team Leadership
- Optical Fiber
- ATM networks
- Process Improvement
- IP
- Project Management
- Carrier Ethernet
- Enterprise Software
- Integration
- Network Design
- Professional Services
- Team Leadership
- Wireless
- Cross Functional Team Leadership
- Customer Support
- Technical Support
Ralph Smith Summary
- Ralph Smith, based in Alpharetta, GA, US, is currently a Vice President - Customer Success and White Glove Support at Nokia. Ralph Smith brings experience from previous roles at Infinera, LightRiver Companies and Ciena. Ralph Smith holds a Customer Success Manager Advanced Certified Professional in Customer Success Manager Advanced Certified Professional @ Gainsight University. With a robust skill set that includes Six Sigma, DWDM, Telecommunications, SDH, Ethernet and more. Ralph Smith has 6 emails and 2 mobile phone numbers on RocketReach.
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