Ralf Graf Email
CX Lead Consultant @ Futurelab
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Ralf Graf Location
- Berlin, DE
Ralf Graf Work
- 2024 -now CX Lead Consultant @
- 2016 -2024 Director Customer Experience @
- 2015 -2016 Consultant for Digital Customer Experience - Design and Management @ Ralf Graf
- 2012 -2015 Head of Global Self Service Solutions @
- 2007 -2012 Head of Online Customer Support @
- 2002 -2007 Senior Manger Operations Management @
- 2000 -2001 Senior Manager Customer Support @
- 1997 -2000 Manager Process and Project Management @ E-Plus Group / KPN Mobile International
- 1993 -1997 Consultant @
Ralf Graf Education
- Bundesverband Mediation e.V. 2022-2023
- Universität Trier 1993
Ralf Graf Skills
- Public Speaking
- CX Strategies & Operations
- Customer-Centric Transformation
- Conflict Mediation
- Value-Irritant-Methodology
- Value Irritant Strategies
- CX-Strategy
- CX-Operations
- Customer Satisfaction
- Customer Journeys
- Coaching
- Project Planning
- Leadership
- Change Management
- Consulting
- Data Analysis
- Team Leadership
- English
- Analytical Skills
- E-commerce
- Strategy
- Customer Experience
- Management
- Analytics
- User Experience
- Program Management
- Project Management
- Product Management
- Customer Service
- Service Automation
- Conference Speaking
- Usability Testing
- Agile Methodologies
- Design Thinking
- Online Communities
- Roadmap Planning
- International Team Management & Development
- Onmi-Channel Service Strategy
- Web Analytics
- Business Strategy
- SEO
- Digital Strategy
- Content Management
- Mobile Commerce
- Product Vision
- Product Strategy
- Product Road Mapping
- Product Lifecycle Management
- Customer Segmentation Strategy
- International Leadership
- Vendor Management
- Requirement Definition and Gathering
- User Experience Design
- Virtual Agents
- IVR
- E Commerce
- Social Media
- Customer Segmentation
- Photoshop
- International Team
- Business Analysis
- Onmi Channel Service
- Microsoft Office
- Onmi Channel Service Strategy
- Product Lifecycle
- Requirement Definition
- International Team Management And Development
- Business Development
Ralf Graf Summary
- Ralf Graf, based in Berlin, DE, is currently a CX Lead Consultant at Futurelab. Ralf Graf brings experience from previous roles at WOCAS, Ralf Graf and eBay Inc. Ralf Graf holds a 2022 - 2023 Bundesverband Mediation e.V.. With a robust skill set that includes Public Speaking, CX Strategies & Operations, Customer-Centric Transformation, Conflict Mediation, Value-Irritant-Methodology and more. Ralf Graf has 2 emails on RocketReach.
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