Ralf Graf Email
Strategy and Transformation Lead Consultant @ Futurelab
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Ralf Graf Location
- Berlin, DE
Ralf Graf Work
- Strategy and Transformation Lead Consultant @ (August 2024 - Present)
- Director Customer Experience @ (January 2016 - July 2024)
- Consultant for Digital Customer Experience - Design and Management @ Ralf Graf (October 2015 - April 2016)
- Head of Global Self Service Solutions @ (January 2012 - September 2015)
- Head of Online Customer Support @ (January 2007 - January 2012)
- Senior Manger Operations Management @ (January 2002 - January 2007)
- Senior Manager Customer Support @ (January 2000 - January 2001)
- Manager Process and Project Management @ E-Plus Group / KPN Mobile International (January 1997 - January 2000)
- Consultant @ (January 1993 - January 1997)
Ralf Graf Education
- Bundesverband Mediation e.V.
Certified Conflict Mediator
2022-2023 - Universität Trier
Graduate mathematician
1993
Ralf Graf Skills
- Public Speaking
- CX Strategies & Operations
- Customer-Centric Transformation
- Conflict Mediation
- Value-Irritant-Methodology
- Value Irritant Strategies
- CX-Strategy
- CX-Operations
- Customer Satisfaction
- Customer Journeys
- Coaching
- Project Planning
- Leadership
- Change Management
- Consulting
- Data Analysis
- Team Leadership
- English
- Analytical Skills
- E-commerce
- Strategy
- Customer Experience
- Management
- Analytics
- User Experience
- Program Management
- Project Management
- Product Management
- Customer Service
- Service Automation
- Conference Speaking
- Usability Testing
- Agile Methodologies
- Design Thinking
- Online Communities
- Roadmap Planning
- International Team Management & Development
- Onmi-Channel Service Strategy
- AI based Service Transformation
- Web Analytics
- Business Strategy
- SEO
- Digital Strategy
- Content Management
- Mobile Commerce
- Product Vision
- Product Strategy
- Product Road Mapping
- Product Lifecycle Management
- Customer Segmentation Strategy
- International Leadership
- Vendor Management
- Requirement Definition and Gathering
- User Experience Design
- Virtual Agents
- IVR
- E Commerce
- Social Media
- Customer Segmentation
- Photoshop
- International Team
- Business Analysis
- Onmi Channel Service
- Microsoft Office
- Onmi Channel Service Strategy
- Product Lifecycle
- Requirement Definition
- International Team Management And Development
- Business Development
Ralf Graf Summary
- Ralf Graf, based in Berlin, DE, is currently a Strategy and Transformation Lead Consultant at Futurelab. Ralf Graf brings experience from previous roles at WOCAS, Ralf Graf and eBay Inc. Ralf Graf holds a 2022 - 2023 Certified Conflict Mediator @ Bundesverband Mediation e.V.. With a robust skill set that includes Public Speaking, CX Strategies & Operations, Customer-Centric Transformation, Conflict Mediation, Value-Irritant-Methodology and more. Ralf Graf has 2 emails on RocketReach.
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