SaaS Operations and Support Supervisor @ (June 2023 - August 2026)
Technical Support Representative @ (November 2021 - June 2023)
Business Merchant @ Shyam Sundar Shaw and Sons (January 2019 - November 2021)
Front Office Associate @ (June 2017 - September 2018)
Industrial Trainee @ (June 2015 - October 2015)
Rakesh Shaw Education
Institute of Advanced Management
Bachelor of Science (Hospitality Administration/Management)
2014-2017
The Assembly of God Church School - India
High School (Science)
2012-2014
Kankinara High School
Secondary School
2010-2012
Rakesh Shaw Skills
Communication
Concierge Services
Confluence
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service
Front Office
Google Workspace
Guest Recovery
Guest Service Management
Hospitality Management
Incident Management
Jira
Property Management Systems
Public Relations
Team Management
Technical Support
Up-selling
Zendesk
Rakesh Shaw Summary
Rakesh Shaw, based in Kolkata, WB, IN, is currently a Robotics Operations Engineer at Botsync. Rakesh Shaw brings experience from previous roles at KABAM Robotics, Shyam Sundar Shaw and Sons and Marriott International. Rakesh Shaw holds a 2014 - 2017 Bachelor of Science in Hospitality Administration/Management @ Institute of Advanced Management. With a robust skill set that includes Communication, Concierge Services, Confluence, Customer Relationship Management (CRM), Customer Satisfaction and more.
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