Rajkumar Udayakumar Email & Phone Number
Executive Director and Head - Consumer Banking Operations and Contact Center @ DBS Bank
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Rajkumar Udayakumar Location
- Chennai, TN, IN
Rajkumar Udayakumar Work
- 2023 -now Executive Director and Head - Consumer Banking Operations and Contact Center @
- 2019 -2023 Senior Vice President and Head - Customer Service, Contact Center and ATM Operations @
- 2017 -2019 Vice President and Head - Customer Service and Contact Centre Operations @
- 2014 -2017 Assistant Vice President - ATM, Debit Cards and Contact Center Operations @
- 2008 -2014 Unit Head - Centralized Customer Service, Transitions and Strategic Projects @
- 2011 -2012 CRM Consultant @
- 2006 -2008 Deputy Program Manager - Operations in HTMT (Airtel - GPRS Tech support and Postpaid) @ HTMT Global solutions
- 2003 -2006 Asst Manager - Operations @
- 2002 -2003 Customer Service Executive @ Jayam & Co
Rajkumar Udayakumar Education
- Anna University
B.E (ECE)
1998-2002 - DAV (CBSE) Gopalapuram
12 (NA)
1984-1998
Rajkumar Udayakumar Skills
- CRM
- Service Delivery
- Team Management
- Vendor Management
- Outsourcing
- Leadership
- BPO
- Call Centers
- Six Sigma
- Operations Management
- Business Analysis
- Customer Satisfaction
- Call Center
- Process Improvement
- Analysis
- Customer Service
- Strategy
- COPC
- Business Process
- Product Development
- Process Engineering
- Customer Relations
- Change Management
- CRM software
- Reservations
- Business Process Excellence
- Profit Center Head
- ATM Networks
- Debit Cards
- Banking
- Retail Banking
- Internet Banking
- Self-Service Solutions
- Management
- Performance Management
- Consulting
- Customer Experience
- Business Process Improvement
- Customer Relationship Management (CRM)
- Chatbot
- Artificial Intelligence (AI)
- Program Manager
- GPRS
- Support
- Postpaid
- Operations
- Self Service Solutions
- Customer Relationship Management
- Artificial Intelligence
Rajkumar Udayakumar Summary
- Rajkumar Udayakumar, based in Chennai, TN, IN, is currently a Executive Director and Head - Consumer Banking Operations and Contact Center at DBS Bank. Rajkumar Udayakumar brings experience from previous roles at DBS Bank and Mahindra Holidays & Resort India Limited. Rajkumar Udayakumar holds a 1998 - 2002 B.E in ECE @ Anna University. With a robust skill set that includes CRM, Service Delivery, Team Management, Vendor Management, Outsourcing and more. Rajkumar Udayakumar has 4 emails and 2 mobile phone numbers on RocketReach.
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