Rajkumar Udayakumar Email & Phone Number
Executive Director and Head - Consumer Banking Operations and Contact Center @ DBS Bank
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Rajkumar Udayakumar Location
- Chennai, TN, IN
Rajkumar Udayakumar Work
- Executive Director and Head - Consumer Banking Operations and Contact Center @ (March 2023 - Present)
- Senior Vice President and Head - Customer Service, Contact Center and ATM Operations @ (August 2019 - March 2023)
- Vice President and Head - Customer Service and Contact Centre Operations @ (March 2017 - July 2019)
- Assistant Vice President - ATM, Debit Cards and Contact Center Operations @ (September 2014 - February 2017)
- AGM and Unit Head - Customer Service, Transitions and Strategic Projects @ (November 2008 - September 2014)
- Senior Manager - CRM Consultant @ (November 2011 - July 2012)
- Deputy Program Manager - Operations in HTMT (Airtel - GPRS Tech support and Postpaid) @ HTMT Global solutions (March 2006 - November 2008)
- Asst Manager - Operations @ (January 2003 - February 2006)
- Customer Service Executive @ Jayam & Co (July 2002 - January 2003)
Rajkumar Udayakumar Education
- Anna University Chennai
B.E
1998-2002 - DAV (CBSE) Gopalapuram
12
1984-1998
Rajkumar Udayakumar Skills
- CRM
- Service Delivery
- Team Management
- Vendor Management
- Outsourcing
- Leadership
- BPO
- Call Centers
- Six Sigma
- Operations Management
- Business Analysis
- Customer Satisfaction
- Call Center
- Process Improvement
- Analysis
- Customer Service
- Strategy
- COPC
- Business Process
- Product Development
- Process Engineering
- Customer Relations
- Change Management
- CRM software
- Reservations
- Business Process Excellence
- Profit Center Head
- ATM Networks
- Debit Cards
- Banking
- Retail Banking
- Internet Banking
- Self-Service Solutions
- Management
- Performance Management
- Consulting
- Customer Experience
- Business Process Improvement
- Customer Relationship Management (CRM)
- Chatbot
- Artificial Intelligence (AI)
- Program Manager
- GPRS
- Support
- Postpaid
- Operations
- Self Service Solutions
- Customer Relationship Management
- Artificial Intelligence
Rajkumar Udayakumar Summary
- Rajkumar Udayakumar, based in Chennai, TN, IN, is currently a Executive Director and Head - Consumer Banking Operations and Contact Center at DBS Bank. Rajkumar Udayakumar brings experience from previous roles at DBS Bank and Mahindra Holidays & Resort India Limited. Rajkumar Udayakumar holds a 1998 - 2002 B.E @ Anna University Chennai. With a robust skill set that includes CRM, Service Delivery, Team Management, Vendor Management, Outsourcing and more. Rajkumar Udayakumar has 4 emails and 2 mobile phone numbers on RocketReach.
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