Rajesh Krishnan Email & Phone Number

Director - Contact Center and Digital Service Engineering @ United Airlines

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Rajesh Krishnan Location

Chicago, IL, US

Rajesh Krishnan Work

2024 -now Director - Contact Center and Digital Service Engineering @
2021 -2024 Director - Customer Service Engineering @
2018 -2021 Vice President, Customer Care Technology @
2016 -2018 SVP, Senior Technology Manager Sales Tools and CRM Technology @
2014 -2016 SVP, Senior Technology Manager - Payments Orchestration and Shared Services Management @
2009 -2014 SVP, Senior Technology Manager - Global Banking - Client Servicing and Fulfillment @
2008 -2009 Technology Manager and VP - Data Analytics and Reporting @
2003 -2008 Technology and Team Manager- CRM and Contact Center Technology @
2001 -2003 Consultant – Systems Engineering and Team Lead - Customer Support Systems @
1999 -2001 Information Technology Consultant and Analyst @ Engineering Systems & Solutions Inc.

Rajesh Krishnan Education

Bharathiar University
MBA (Business Management)
1997-1999
RV College Of Engineering
Engineer's Degree (Electrical, Electronics and Communications Engineering)
1991-1995

Rajesh Krishnan Skills

AI driven Customer Service
Customer Care Transformation
Contact Center Strategy
Unified Service Desktop
Enterprise Architecture
IT Strategy
Technology Management
Integration
Software Project Management
SDLC
Requirements Analysis
Business Intelligence
Vendor Management
Software Development
Business Analysis
SOA
Strategic Leadership
Solution Architecture
CRM
Leadership
PMO
Enterprise Software
Agile Methodologies
Banking
Program Management
Information Technology
Financial Services
Business Process
Management
Risk Management
Strategy
Process Improvement
Business Process Improvement
Project Management
Consulting
Project Portfolio Management
Treasury Services
Credit Servicing
Corporate Banking
Commercial Banking
Service-Oriented Architecture (SOA)
Customer Relationship Management (CRM)
Software Development Life Cycle (SDLC)
Contact Center Management
IT Transformation
Customer Service
Strategic Technology Planning
Microsoft Dynamics CRM
CRM Integration
Salesforce.com
CRM Program Management
Writing
Customer Relationship Management Crm
Workforce
Commitment to Excellence
Architecting
Consideration
Finance
Driving
Savings
OBIEE
Back End
Design
Si
Perfect
Contractors
Resume
Delivering Solutions
Guiding
Hiring
Loan Servicing
Systems Engineering
Fsi
EAI
Service Oriented Architecture Soa
Cell
Engineering
Reports
Wealth
Solution
Research
Reporting
Loans
Downstream Oil and Gas
Analysis
Arenas
Combination
ETL
Yahoo
Applications
Business Expansion
Decisive
Home
Conversation
Operations
Resourceful
Credit
Commercial Card
Matthews
Presentations
Software Development Life Cycle Sdlc
Efficiencies
Portfolio
Technical Leadership
Reviews
EIM
Windows Vista
Credentials
Claim
Oracle
Seamless
Business Process Management
Certified Project Manager
India
Interviews
Asset
Platforms
Treasury
Risk
Delivery
Convenience
Siebel
Databases
Service Oriented Architecture
Customer Relationship Management
Software Development Life Cycle

Rajesh Krishnan Summary

Rajesh Krishnan, based in Chicago, IL, US, is currently a Director - Contact Center and Digital Service Engineering at United Airlines. Rajesh Krishnan brings experience from previous roles at Albertsons Companies, LPL Financial and Bank of America. Rajesh Krishnan holds a 1997 - 1999 MBA in Business Management @ Bharathiar University. With a robust skill set that includes AI driven Customer Service, Customer Care Transformation, Contact Center Strategy, Unified Service Desktop, Enterprise Architecture and more. Rajesh Krishnan has 4 emails and 1 mobile phone numbers on RocketReach.