Rajesh Krishnan Email & Phone Number
Director - Contact Center and Digital Service Engineering @ United Airlines
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Rajesh Krishnan Location
- Chicago, IL, US
Rajesh Krishnan Work
- Director - Contact Center and Digital Service Engineering @ (June 2024 - Present)
- Director - Customer Service Engineering @ (August 2021 - July 2024)
- Vice President, Customer Care Technology @ (April 2018 - August 2021)
- SVP, Senior Technology Manager Sales Tools and CRM Technology @ (May 2016 - April 2018)
- SVP, Senior Technology Manager - Payments Orchestration and Shared Services Management @ (May 2014 - May 2016)
- SVP, Senior Technology Manager - Global Banking - Client Servicing and Fulfillment @ (August 2009 - May 2014)
- Technology Manager and VP - Data Analytics and Reporting @ (March 2008 - August 2009)
- Technology and Team Manager- CRM and Contact Center Technology @ (August 2003 - February 2008)
- Consultant – Systems Engineering and Team Lead - Customer Support Systems @ (January 2001 - July 2003)
- Information Technology Consultant and Analyst @ Engineering Systems & Solutions Inc. (December 1999 - January 2001)
Rajesh Krishnan Education
- Bharathiar University
MBA (Business Management)
1997-1999 - RV College Of Engineering
Engineer's Degree (Electrical, Electronics and Communications Engineering)
1991-1995
Rajesh Krishnan Skills
- AI driven Customer Service
- Customer Care Transformation
- Contact Center Strategy
- Unified Service Desktop
- Enterprise Architecture
- IT Strategy
- Technology Management
- Integration
- Software Project Management
- SDLC
- Requirements Analysis
- Business Intelligence
- Vendor Management
- Software Development
- Business Analysis
- SOA
- Strategic Leadership
- Solution Architecture
- CRM
- Leadership
- PMO
- Enterprise Software
- Agile Methodologies
- Banking
- Program Management
- Information Technology
- Financial Services
- Business Process
- Management
- Risk Management
- Strategy
- Process Improvement
- Business Process Improvement
- Project Management
- Consulting
- Project Portfolio Management
- Treasury Services
- Credit Servicing
- Corporate Banking
- Commercial Banking
- Service-Oriented Architecture (SOA)
- Customer Relationship Management (CRM)
- Software Development Life Cycle (SDLC)
- Contact Center Management
- IT Transformation
- Customer Service
- Strategic Technology Planning
- Microsoft Dynamics CRM
- CRM Integration
- Salesforce.com
- CRM Program Management
- Digital Transformation
- Director level
- Strategic Transformation
- Technology Enabled Business Transformation
- Writing
- Customer Relationship Management Crm
- Workforce
- Commitment to Excellence
- Architecting
- Consideration
- Finance
- Driving
- Savings
- OBIEE
- Back End
- Design
- Si
- Perfect
- Contractors
- Resume
- Delivering Solutions
- Guiding
- Hiring
- Loan Servicing
- Systems Engineering
- Fsi
- EAI
- Service Oriented Architecture Soa
- Cell
- Engineering
- Reports
- Wealth
- Solution
- Research
- Reporting
- Loans
- Downstream Oil and Gas
- Analysis
- Arenas
- Combination
- ETL
- Yahoo
- Applications
- Business Expansion
- Decisive
- Home
- Conversation
- Operations
- Resourceful
- Credit
- Commercial Card
- Matthews
- Presentations
- Software Development Life Cycle Sdlc
- Efficiencies
- Portfolio
- Technical Leadership
- Reviews
- EIM
- Windows Vista
- Credentials
- Claim
- Oracle
- Seamless
- Business Process Management
- Certified Project Manager
- India
- Interviews
- Asset
- Platforms
- Treasury
- Risk
- Delivery
- Convenience
- Siebel
- Databases
- Service Oriented Architecture
- Customer Relationship Management
- Software Development Life Cycle
Rajesh Krishnan Summary
- Rajesh Krishnan, based in Chicago, IL, US, is currently a Director - Contact Center and Digital Service Engineering at United Airlines. Rajesh Krishnan brings experience from previous roles at Albertsons Companies, LPL Financial and Bank of America. Rajesh Krishnan holds a 1997 - 1999 MBA in Business Management @ Bharathiar University. With a robust skill set that includes AI driven Customer Service, Customer Care Transformation, Contact Center Strategy, Unified Service Desktop, Enterprise Architecture and more. Rajesh Krishnan has 4 emails and 1 mobile phone numbers on RocketReach.
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