Ragheb Elshakankiri Email & Phone Number
Head of Customer Satisfaction @ Banque Misr
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Ragheb Elshakankiri Location
- Cairo, Cairo Governorate, EG
Ragheb Elshakankiri Work
- Head of Customer Satisfaction @ (July 2023 - Present)
- Director of Global Operations @ (September 2021 - June 2023)
- Global Head of Strategic Programs, Centers of Excellence PMO @ (March 2017 - August 2021)
- Site Integration Lead – Dell and EMC Integration @ (July 2016 - April 2017)
- Head of EMEA Customer Experience, Quality and Analytics @ (January 2015 - March 2017)
- Head of Quality and Lean Six Sigma @ (July 2013 - January 2015)
- Manager, Contracts and Renewals, Sales Operations @ (June 2011 - July 2013)
- Supervisor, Global Logistics @ (September 2009 - June 2011)
- Service Transition Specialist, Change and Release Management @ (May 2007 - September 2009)
- Migrations Engineer, Change and Release Management @ (August 2006 - May 2007)
- Customer Support Engineer @ (April 2006 - August 2006)
Ragheb Elshakankiri Education
- Ain Shams University
Bachelor’s Degree (Computer and Systems Engineering)
2000-2005 - German School in Cairo
High School (Science and Mathematics)
1992-2000
Ragheb Elshakankiri Skills
- ITIL
- PMP
- IT Service Management
- Management
- Service Delivery
- Telecommunications
- Project Management
- Team Leadership
- Change Management
- Process Improvement
- Leadership
- Data Center
- ITIL v3 Foundations Certified
- Written & Oral Presentation Skills
- Lean Six Sigma
- Team Management
- Operations management
- Business Coaching
- Mentoring
- Negotiation
- Problem Solving
- Data Analysis
- Innovation
- Lean Six Sigma Instructor
- Lean Six Sigma Mentor
- Public Speaking
- Strategy
- IT Operations Management
- Planning Budgeting & Forecasting
- Staff Development
- Complex Problem Solving
- Statistical Data Analysis
- Prediction
- Situational Leadership
- Hiring Employees
- Delegation
- Leading Meetings
- Motivational Speaking
- High Impact Communication
- High Impact Presentations
- Innovation Management
- Analytical Skills
- Business Writing
- Business Case Modelling
- Business Case Design
- Business Strategy
- Vision Development
- Business Process Improvement
- Life Coaching
- Executive Coaching
- Six Sigma
- Itil V3 Foundations
- Planning Budgeting
- Csat
- Engineers
- Program Management
- Customer Service
- Business Intelligence
- Statistical Data
- Written and Oral
- High Impact
- Written and Oral Presentation Skills
- Planning Budgeting and Forecasting
Ragheb Elshakankiri Summary
- Ragheb Elshakankiri, based in Cairo, Cairo Governorate, EG, is currently a Head of Customer Satisfaction at Banque Misr. Ragheb Elshakankiri brings experience from previous roles at LXT and Dell Technologies. Ragheb Elshakankiri holds a 2000 - 2005 Bachelor’s Degree in Computer and Systems Engineering @ Ain Shams University. With a robust skill set that includes ITIL, PMP, IT Service Management, Management, Service Delivery and more. Ragheb Elshakankiri has 5 emails and 3 mobile phone numbers on RocketReach.
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Ragheb Elshakankiri
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