Rafik Adel Location
Cairo, EG
Rafik Adel Work
- 2025 - now BPO and Transition Project Manager @ Raya Contact Center
- 2024 - 2025 Program Evaluation and Support Manager @ Coptic Orphans
- 2022 - 2025 Data Processing Manager - Operations Department @ Coptic Orphans
- 2020 - 2022 Project Management and Transition Supervisor @ e& CX Solutions Egypt
- 2015 - 2020 Analyst- Process Excellence and Customer Experience Improvement and Projects and Platforms @ Etisalat UAE
- 2008 - 2015 Senior customer support (Enterprise Solutions Department) @ Etisalat UAE
- 2007 - 2008 Quality Assurance Specialist @ Vodafone
- 2006 - 2007 Senior Customer Support, Business Solutions Department @ Vodafone
- 2004 - 2006 Customer Care Executive @ Vodafone
- 2003 - 2004 Financial Consultant - sales department @ Allianz Life
Rafik Adel Education
- Ain Shams University
Master of Business Administration - MBA - (in progress)
2023 - 2025 - Ain Shams University
Bachelor of Commerce (B.Com.) (Commerce)
1997 - 2001
Rafik Adel Skills
- Customer Experience
- Teamwork
- Project Management
- CCNA
- Telecommunications
- Mobile Devices
- Time Management
- Call Centers
- Team Management
- Training
Rafik Adel Summary
Rafik Adel, based in Cairo, EG, is currently a BPO and Transition Project Manager at Raya CX. Rafik Adel brings experience from previous roles at Coptic Orphans, Etisalat Global Services and Etisalat UAE. Rafik Adel holds a 2023 - 2025 Master of Business Administration - MBA - (in progress) @ Ain Shams University. With a robust skill set that includes Customer Experience, Teamwork, Project Management, CCNA, Telecommunications and more. Rafik Adel has 2 emails on RocketReach.
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