Rafik Adel Email
BPO and Transition Project Manager @ Raya Contact Center
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Rafik Adel Location
- Cairo, EG
Rafik Adel Work
- BPO and Transition Project Manager @ (October 2025 - Present)
- Program Evaluation and Support Manager @ (June 2024 - March 2025)
- Data Processing Manager - Operations Department @ (February 2022 - January 2025)
- Project Management and Transition Supervisor @ (June 2020 - February 2022)
- Analyst- Process Excellence and Customer Experience Improvement and Projects and Platforms @ (February 2015 - January 2020)
- Senior customer support (Enterprise Solutions Department) @ (June 2008 - February 2015)
- Quality Assurance Specialist @ (November 2007 - May 2008)
- Senior Customer Support, Business Solutions Department @ (May 2006 - November 2007)
- Customer Care Executive @ (May 2004 - April 2006)
- Financial Consultant - sales department @ (June 2003 - April 2004)
- Sales Executive @ (May 2002 - May 2003)
Rafik Adel Education
- Ain Shams University
Master of Business Administration - MBA - (in progress)
2023-2025 - Ain Shams University
Bachelor of Commerce (B.Com.) (Commerce)
1997-2001
Rafik Adel Skills
- Customer Experience
- Teamwork
- Project Management
- CCNA
- Telecommunications
- Mobile Devices
- Time Management
- Call Centers
- Team Management
- Training
- Customer Service
- Quality Assurance
- Technical Support
- ITIL
- 3G
Rafik Adel Summary
- Rafik Adel, based in Cairo, EG, is currently a BPO and Transition Project Manager at Raya CX. Rafik Adel brings experience from previous roles at Coptic Orphans, Etisalat Global Services and Etisalat UAE. Rafik Adel holds a 2023 - 2025 Master of Business Administration - MBA - (in progress) @ Ain Shams University. With a robust skill set that includes Customer Experience, Teamwork, Project Management, CCNA, Telecommunications and more. Rafik Adel has 1 emails on RocketReach.
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