Rafik Adel Email
BPO and Transition Project Manager @ Raya Contact Center
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Rafik Adel Location
- Cairo, EG
Rafik Adel Work
- 2025 -now BPO and Transition Project Manager @
- 2024 -2025 Program Evaluation and Support Manager @
- 2022 -2025 Data Processing Manager - Operations Department @
- 2020 -2022 Project Management and Transition Supervisor @
- 2015 -2020 Analyst- Process Excellence and Customer Experience Improvement and Projects and Platforms @
- 2008 -2015 Senior customer support (Enterprise Solutions Department) @
- 2007 -2008 Quality Assurance Specialist @
- 2006 -2007 Senior Customer Support, Business Solutions Department @
- 2004 -2006 Customer Care Executive @
- 2003 -2004 Financial Consultant - sales department @
- 2002 -2003 Sales Executive @
Rafik Adel Education
- Ain Shams University
Master of Business Administration - MBA - (in progress)
2023-2025 - Ain Shams University
Bachelor of Commerce (B.Com.) (Commerce)
1997-2001
Rafik Adel Skills
- Customer Experience
- Teamwork
- Project Management
- CCNA
- Telecommunications
- Mobile Devices
- Time Management
- Call Centers
- Team Management
- Training
- Customer Service
- Quality Assurance
- Technical Support
- ITIL
- 3G
Rafik Adel Summary
- Rafik Adel, based in Cairo, EG, is currently a BPO and Transition Project Manager at Raya CX. Rafik Adel brings experience from previous roles at Coptic Orphans, Etisalat Global Services and Etisalat UAE. Rafik Adel holds a 2023 - 2025 Master of Business Administration - MBA - (in progress) @ Ain Shams University. With a robust skill set that includes Customer Experience, Teamwork, Project Management, CCNA, Telecommunications and more. Rafik Adel has 1 emails on RocketReach.
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