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Rafael Robert Location
Saint Paul, MN, US
Rafael Robert Work
Vice President of Services, Mayo Clinic Platform @ (September 2025 - Present)
Vice President Customer Experience and Operations, Optum Enterprise Insights and Quality Services @ (February 2020 - September 2025)
Executive Sponsor, Unidos UHG Latin ERG @ (November 2020 - May 2023)
Senior Director Customer Advocacy and Experience @ (June 2019 - February 2020)
Director, Strategic Development and Experience Design | Chief Executive (Product Owner): Love and Money @ (May 2015 - June 2019)
Vice President Implementation @ (July 2012 - May 2015)
Implementation Executive @ (December 2010 - July 2012)
Client Relations Executive @ (July 2009 - December 2010)
Quality Executive @ (July 2008 - July 2009)
Service Center Executive @ (March 2007 - July 2008)
Sales Manager @ (May 2004 - March 2007)
Sales Training Manager @ (January 2004 - May 2004)
District Sales Manager @ (August 2002 - January 2004)
Research Development Program Manager @ (June 2000 - August 2002)
Advisor and Counselor - General College @ (June 2001 - May 2002)
Social Services Coordinator @ Health Care for the Homeless (November 1999 - September 2000)
Rafael Robert Education
University of Minnesota-Twin Cities 2000-2002
University of Iowa 1993-1997
Rafael Robert Skills
Bilingual; Spanish and English
Strategic Thinking, Leadership and Alignment
Talent and Leadership Development
Delivering Results
Leadership
Sales Operations
BPO
Customer Retention
ADP Payroll
Leadership Development
Management
Sales
Training
Marketing
Workforce Management
Building Relationships
Direct Sales
Performance Management
Process Improvement
Call Centers
Coaching
Strategy
Employee Engagement
Personnel Management
SaaS
Outsourcing
Team Management
Forecasting
Development
Leadership and Alignment
Youth Ministry
Music Ministry
Mentoring
Bilingual
Counseling Psychology
Sales Executive
Qualitative Research
Talent and Leadership
Spanish and English
Strategic Thinking
Business Process Improvement
Major Accounts
Employee Benefits
Spanish
Rafael Robert Summary
Rafael Robert, based in Saint Paul, MN, US, is currently a Vice President of Services, Mayo Clinic Platform at Mayo Clinic. Rafael Robert brings experience from previous roles at Optum and Thrivent. Rafael Robert holds a 2000 - 2002 University of Minnesota-Twin Cities. With a robust skill set that includes Bilingual; Spanish and English, Strategic Thinking, Leadership and Alignment, Talent and Leadership Development, Delivering Results, Leadership and more. Rafael Robert has 4 emails and 3 mobile phone numbers on RocketReach.
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