Rafael Fernandes's Location
São Paulo, SP, BR
Rafael Fernandes's Work
- Head of Customer Success @ NeoAssist.com S/A
- Partner de Diversidade @ NeoAssist.com S/A
- Customer Success Coordinator @ NeoAssist.com S/A
- Customer Success Manager @ NeoAssist.com S/A
- Customer service coordinator @ Printi
- Supervisor de Atendimento @ Teleperformance
- Coordenador comercial @ Microlins Franchising
- Supervisor de atendimento @ Atento
- Gerente de atendimento @ Blockbuster
Rafael Fernandes's Education
- PUC Minas
Pós-graduação Lato Sensu (Transformação Digital com Foco na Experiência do Cliente)
2023 - Pontifícia Universidade Católica de São Paulo
Extensão (Customer Service: ações e estratégias que contribuem para encantar o cliente)
2019 - 2019 - Faculdades Metropolitanas Unidas
Gestão de recursos humanos (Gestão de Recursos Humanos)
2017 - 2019
- Faculdades Metropolitanas Unidas
Tecnologia em eventos (Tecnologia em Eventos)
2015 - 2015 - Centro Universitário Assunção
UniFai (Administração de Empresas)
2007 - 2007
Rafael Fernandes's Skills
- Marketing
- Microsoft Office
- Adobe Photoshop
- Marketing digital
- Marketing social
- Microsoft PowerPoint
- Atendimento ao Cliente
- Centrais De Atendimento
- E Commerce Seo
- Customer Service
Rafael Fernandes's Summary
Rafael Fernandes, based in São Paulo, SP, BR, is currently a Head of Customer Success at NeoAssist, bringing experience from previous roles at NeoAssist and Printi. Rafael Fernandes holds a Pós-graduação Lato Sensu in Transformação Digital com Foco na Experiência do Cliente @ PUC Minas. With a robust skill set that includes Marketing, Microsoft Office, Adobe Photoshop, Marketing digital, Marketing social and more, Rafael Fernandes contributes valuable insights to the industry. Rafael Fernandes has 2 emails on RocketReach.
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