Sr. Global Software Engineer Manager - IE - Endpoints, Edge Compute, and Corp. Hosting @ (February 2021 - February 2025)
Manager II - Endpoint Management Engineering Team @ (June 2020 - February 2021)
WFT Care Service Delivery Manager II @ (May 2017 - June 2020)
Service Manager - Global Service Desk @ (October 2010 - May 2017)
IT Service and Support Manager @ (October 2007 - October 2010)
Help Desk Supervisor @ (August 2006 - November 2007)
Technical Team Lead @ (March 2002 - June 2006)
IT Help Desk Analyst (Coordinator) @ AEELA (February 1999 - February 2002)
Rafael Blanco Education
University of Puerto Rico, Río Piedras
Master Degree
1999-2001
University of Puerto Rico, Río Piedras
Bachelor of Business Administration (B.B.A.)
1994-1998
University Gardens
High School
1991-1994
Rafael Blanco Skills
Analysis
Business Analysis
Business Process Improvement
Business Requirements
Change Management
Creative Problem Solving
Customer Service
Customer Success
Endpoint Security
High Sense of Urgency
Human Resources (HR)
IT Escalation
IT Leadership
IT Management
IT Operations
IT Projects
IT Service Management
IT Strategy
Information Systems
Information Technology
Interpersonal Skills
Interviewing
Leadership
Management Consulting
Network Administration
Outsourcing
PMP
People Management
Presentation Skills
Presentations
Problem Solving
Process Improvement
Project Leadership
Project Management
Project Planning
Security
Sensitive Information
Servers
Service Desk
ServiceNow
Software Documentation
Stakeholder Management
Strategic Thinking
Strategy
Talent Development
Talent Management
Team Management
Technical Leadership
Technical Support
Technology Services
Vendor Management
Software Project
Software
Management
Hardware
Active Directory
Windows XP
Peripherals
Microsoft Excel
See 32+see Less
English
Web Development
A+ Certified
Operating Systems
Troubleshooting
Microsoft Office
Goal Oriented
WAN
Software Project Management
Databases
Software Installation
Apple
Networking
Computer Hardware
Healthcare
Windows
Telecommunications
ITIL
Applications
Spanish
Help Desk Support
Multiples
Banking
Attention to Detail
Rafael Blanco Summary
Rafael Blanco, based in Frisco, TX, US, is currently a Director Full-Stack Engineer - Associate Experience at Capital One. Rafael Blanco brings experience from previous roles at Intuit and Tetra Pak Global IM Americas Inc.. Rafael Blanco holds a 1999 - 2001 Master Degree @ University of Puerto Rico, Río Piedras. With a robust skill set that includes Analysis, Business Analysis, Business Process Improvement, Business Requirements, Change Management and more. Rafael Blanco has 3 emails and 1 mobile phone numbers on RocketReach.
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