Rafael B. Email

Customer Experience and Support Specialist – Oakley Ecosystem @ EssilorLuxottica

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Rafael B. Location

State of São Paulo, Brazil

Rafael B. Work

Customer Experience and Support Specialist – Oakley Ecosystem @ (October 2026 - Present)
AI Training | Data Quality | Prompt Engineering @ (May 2026 - Present)
Quality Assurance Analyst @ (July 2025 - Present)
QA Analyst @ (April 2025 - February 2026)
AI Training Specialist @ (June 2026 - September 2026)
Technical Support Specialist @ Suntech do Brasil (June 2025 - December 2025)
System Analyst @ (January 2024 - June 2025)
System Analyst Datapower @ (December 2023 - June 2024)
Multilingual Centralized Screening @ (September 2024 - March 2025)
Game Tester @ (November 2024 - December 2024)
Monitoring And Evaluation Specialist @ (October 2024 - November 2024)
Senior System Analyst Project @ (January 2024 - June 2024)
Intelligence Specialist @ (July 2023 - December 2023)
Career transition @ (June 2023 - December 2023)
Middleware Specialist @ (May 2022 - June 2023)
Specialist IMI Middleware Support @ (April 2022 - June 2023)
System Specialist @ (May 2022 - July 2023)
Manager of Artificial Intelligence @ (February 2022 - May 2022)
Machine Learning Engineer @ (January 2021 - April 2022)
Network Specialist @ (January 2021 - January 2022)
Content Editor @ (July 2016 - January 2021)
Content Specialist @ (February 2016 - November 2019)
Collaborator @ (January 2015 - December 2019)
CEO for One Month @ Adecco (January 2019 - February 2019)
Suporte Informática @ (September 2012 - January 2019)
System Analyst @ (December 2014 - November 2015)
Analyst System @ Hildebrando (January 2014 - July 2015)
IT Support Specialist @ (January 2012 - December 2013)
Onsite Support @ (November 2012 - May 2013)
System Analyst @ Ativa TS (March 2011 - November 2012)
Substitute Teacher @ (January 2011 - July 2012)

Rafael B. Education

KTH Royal Institute of Technology
Bachelor of Science (BSc) (Computer Science, specialised in Software Engineering)
2012-2017
ETEC - Escola Técnica Estadual de São Paulo
Technical (Internet of Things (IoT))
2010-2013
Polish-Japanese Academy of Information Technology
Bachelor of Science (Computer Science)
2026
Colégio Objetivo DF
High School Diploma
Centro Paula Souza
Associate's Degree
KTH Royal Institute of Technology
B.A.Sc. (B.Sc. in Engineering (Computer Engineering))
UniCesumar
Master of Software Engineering
Centro Paula Souza
Technical Degree (Internet of Things)
KTH Royal Institute of Technology
Bachelor's Degree (Computer Engineering)
UniCesumar
Bachelor's Degree (Computer Software Engineering)

Rafael B. Skills

Administrative Assistance
Agile Testing
Algorithm Logic
Amex
Analytical Skills
Analytics
Artificial Intelligence (AI)
Beta Testing
Bitcoin
Bitcoin Mining
Breaking News
Business Resilience
CEO
COBIT
Client Support
Computer Systems Analysis
Content Management
Content Management Systems (CMS)
Conversational AI
Cryptocurrency
Cryptocurrency Trading
Customer Relationship Management (CRM)
Customer Service
Customer Service Representatives
Cybersecurity
Data Analysis
Data Science
DataPower
Describe Azure architecture and services
Describe Azure management and governance
Describe cloud concepts
Digital Marketing
Distributed Algorithms
Distributed Ledger Technology (DLT)
Field Production
Game Design
Game Mechanics
Game Testing
Gameplay
Generative AI Studio
Generative AI Tools
Google Analytics
Hardware
Help Desk
High Availability (HA)
I.A
IBM Mainframe
Initial Coin Offerings (ICO)
Intelligence Analysis
Leadership
Machine Learning
Manager
Marketing Strategy
Microsoft Azure
Microsoft Azure environment
Middleware
Mobile Games
Multiplayer Games
Office 365 Administration
Portuguese
Proactive Monitoring
Problem Solving
Product Design
Product Development
Product Launch
Product Management
Program Evaluation
Project Management
Quality Assurance (QA)
Rational Functional Tester
Red Hat Enterprise Linux (RHEL)
Regression Testing
Research Skills
Security
Social Media Marketing
Software Testing
Software Testing Life Cycle (STLC)
Solace
Static Testing
Storage
Support Analysts
System Analyst
System Testing
Systems Management
Teaching
Technical Support
Telematics & GPS Systems
Test Case Design
Tester
Troubleshooting
Video Editing
Video Post-Production
Video Production
Virtual Currency
Virtual Networks
Web Content Writing
WebSphere MQ
expertise in implementing
identity
managing and monitoring

Rafael B. Summary

Rafael B., based in State of São Paulo, Brazil, is currently a Customer Experience and Support Specialist – Oakley Ecosystem at EssilorLuxottica. Rafael B. brings experience from previous roles at Invisible Technologies, Lionbridge Games and RWS. Rafael B. holds a 2012 - 2017 Bachelor of Science (BSc) in Computer Science, specialised in Software Engineering @ KTH Royal Institute of Technology. With a robust skill set that includes Administrative Assistance, Agile Testing, Algorithm Logic, Amex, Analytical Skills and more. Rafael B. has 3 emails on RocketReach.