Radu Ciocan's Location
Düsseldorf, Germany
Radu Ciocan's Work
- Group Head of Customer Service Operation @ MediaMarktSaturn
- Director Customer Operations @ Hotel Reservation Service Ltd
- VP Customer Experience and Customer Service B2C and B2B @ inwi
- Manager Customer Experience Transformation @ Wataniya Mobile Palestine
- Group Director Digital and Customer Experience @ Ooredoo Group
- Group Director Customer Experience @ Ooredoo Group
- Group Director Customer Care @ Ooredoo Group
- Head of near-shore customer care operation in Romania for T-Mobile Austria @ Telekom Romania Mobile
- VP Head of Customer Service Operations Europe @ Deutsche Telekom
- VP Customer Service EU @ Deutsche Telekom
Radu Ciocan's Education
- IMD Business School
Leadership Development Program
2015 - 2016 - University of St.Gallen
“St.Galler Führungsprogramm”
2008 - 2008 - Erasmus University Rotterdam
MBA
2000 - 2001
- Universitatea „Politehnica” din București
Dipl. Eng. (Computer Department)
1990 - 1995
Radu Ciocan's Skills
- Vendor Management
- Strategy
- Customer Experience
- Leadership
- Customer Satisfaction
- Product Management
- IT architectures
- Business Process
- IT Strategy
- Customer Self Service
Radu Ciocan's Summary
Radu Ciocan, based in Düsseldorf, Germany, is currently a Group Head of Customer Service Operation at MediaMarktSaturn, bringing experience from previous roles at HRS Group, inwi, Wataniya Mobile Palestine and Ooredoo Group. Radu Ciocan holds a 2015 - 2016 Leadership Development Program @ IMD Business School. With a robust skill set that includes Vendor Management, Strategy, Customer Experience, Leadership, Customer Satisfaction and more, Radu Ciocan contributes valuable insights to the industry. Radu Ciocan has 2 emails and 1 mobile phone number on RocketReach.
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