Customer experience and Operational excellence advisor to mea platform @ (September 2021 - October 2025)
Senior Director - IT Operations @ (September 2023 - October 2025)
VP of Global Infrastructure and Operations @ (February 2022 - September 2023)
Head of Actuarial Systems @ (September 2020 - February 2023)
Global Head of Service Management @ (September 2018 - October 2019)
Global Head of Service Management @ (May 2015 - September 2018)
Head Of Service Management @ (October 2011 - May 2015)
Head of Customer and Shop Support @ (April 2010 - September 2011)
Service Delivery Manager @ (July 2009 - February 2010)
Incident and Problem Management Lead @ (July 2007 - July 2009)
Service Delivery Manager @ (January 1994 - January 2009)
Rachel Watts Education
France hill
Rachel Watts Skills
Leading transformational change
Infrastructure Management
Leadership
Change Management
Service Improvement
IT Service Management
Service Delivery
ITIL
Strategy
IT Management
Process Improvement
IT Strategy
Project Management
Incident Management
Service Desk
Outsourcing
IT Outsourcing
Business Process
Problem Management
Vendor Management
Disaster Recovery
PRINCE2
Business Process Improvement
IT Operations
Integration
Business Transformation
Management
Stakeholder Management
Team Management
Business Relationship Management
Customer Service
Team Leadership
Service excellence
IT Transformation
Service Management
Managed Services
Project Delivery
Business Development
Microsoft Excel
Business Strategy
Strategic Planning
Business Analysis
Business Relationship
Rachel Watts Summary
Rachel Watts, based in United Kingdom, is currently a Chief Operations Officer at mea. Rachel Watts brings experience from previous roles at mea, Markel and Pacific Life Re. Rachel Watts holds a France hill. With a robust skill set that includes Leading transformational change, Infrastructure Management, Leadership, Change Management, Service Improvement and more. Rachel Watts has 2 emails and 2 mobile phone numbers on RocketReach.
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