Rachel Vincent's Location
United Kingdom
Rachel Vincent's Work
- Director of Customer Service @ SSE Utility Solutions
- Contracts Director @ Morrison Water Services
- Head of Customer Experience @ Rightmove
- Head of Customer Service @ npower
- Head of Customer Service @ British Gas Business
- Head of Billing @ British Gas Business
- Head of New Customers @ British Gas Business
- Head of Live Debt @ British Gas Business
- Variety of Leadership Roles @ Virgin Media
Rachel Vincent's Education
- University of Bedfordshire
Bachelor of Arts (BA hons) (Community Management)
1991 - 1994
Rachel Vincent's Skills
- Customer Experience
- Stakeholder Management
- Contact Centers
- Call Centers
- Contact Center Operations
- Customer Service Management
- Leadership
- Business Process Improvement
- Change Management
- Culture Change
Rachel Vincent's Summary
Rachel Vincent, based in United Kingdom, is currently a Director of Customer Service at SSE Energy Solutions, bringing experience from previous roles at Morrison Water Services, Rightmove, npower and British Gas Business. Rachel Vincent holds a 1991 - 1994 Bachelor of Arts (BA hons) in Community Management @ University of Bedfordshire. With a robust skill set that includes Customer Experience, Stakeholder Management, Contact Centers, Call Centers, Contact Center Operations and more, Rachel Vincent contributes valuable insights to the industry. Rachel Vincent has 2 emails on RocketReach.
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