Senior Director of Software Development @ (February 2021 - February 2023)
Director, Customer Success Management @ (March 2019 - January 2021)
Vice President of Customer Success Support @ (March 2017 - March 2019)
Vice President of Engineering, Customer Development @ (March 2013 - March 2017)
Director Of Engineering, Global Services @ (August 2009 - March 2013)
Director, Information Services @ (April 2006 - August 2009)
Rachel Downing Education
Trident Technical College
Associate in Business (Phi Theta Kappa)
Rachel Downing Skills
Scrum
Business Requirements
Analytical Skills
Oracle Database
Contract Negotiation
SAS (Software)
Strategic Leadership
Cloud Computing
Reporting
Product Road Mapping
Leadership
Project Management
Customer Service
Communication
Team Building
Business Intelligence
Business Process Improvement
Software Project Management
Software Development
Business Analysis
Leadership Development
Integration
Software Development Life Cycle (SDLC)
Web Services
Agile Methodologies
Requirements Analysis
Software Documentation
IT Strategy
Customer Success
Strategy
SQL
Microsoft SQL Server
SharePoint
SaaS
Software as a Service (SaaS)
Enterprise Software
T-SQL
XML
Databases
.NET
Visual Studio
Management
Training
Cross-functional Team Leadership
Team Leadership
Team Management
Problem Solving
Process Improvement
SaaS Development
Business Operations
Rachel Downing Summary
Rachel Downing, based in Awendaw, SC, US, is currently a Vice President, Customer Operations at Benefit Communications Inc.. Rachel Downing brings experience from previous roles at Benefit Communications Inc., Charleston Women In Tech, AmplifiedAg, Inc. and Benefitfocus. Rachel Downing holds a Associate in Business in Phi Theta Kappa @ Trident Technical College. With a robust skill set that includes Scrum, Business Requirements, Analytical Skills, Oracle Database, Contract Negotiation and more. Rachel Downing has 2 emails and 2 mobile phone numbers on RocketReach.
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