Rachel B. Email
Operations Director @ Map Room Consulting
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Rachel B. Location
- Stoke-on-Trent, England, GB
Rachel B. Work
- Operations Director @ (November 2026 - Present)
- Head of Operations @ (July 2025 - November 2026)
- Head of Customer Operations @ (March 2024 - July 2025)
- Senior Operations Manager @ (May 2023 - March 2024)
- Operations Manager @ (June 2021 - May 2023)
- Operations Improvement Manager @ (April 2020 - June 2021)
- Quality and Training Lead @ (September 2018 - April 2020)
- Customer Service and Underwriting @ (May 2017 - September 2018)
- Team Leader @ (September 2013 - May 2017)
- Customer Service Assistant @ (August 2012 - September 2013)
- Assistant Manager @ (February 2009 - September 2011)
- Customer Assistant @ (October 2008 - April 2009)
Rachel B. Education
- The Knowledge Academy
Lean Six Sigma Yellow Belt
2017-2017 - The Knowledge Academy
Lean Six Sigma White Belt
2017-2017 - City and Guild
Level 3 Diploma (Buisness and Management)
2015-2017
Rachel B. Skills
- Banking
- Communication
- Customer Satisfaction
- Customer Service
- Management
- Microsoft Excel
- Microsoft Office
- Performance Management
- Project Management
- Team Leadership
- Teamwork
- Time Management
Rachel B. Summary
- Rachel B., based in Stoke-on-Trent, England, GB, is currently a Operations Director at Map Room. Rachel B. brings experience from previous roles at Map Room and Chetwood Bank. Rachel B. holds a 2017 - 2017 Lean Six Sigma Yellow Belt @ The Knowledge Academy. With a robust skill set that includes Banking, Communication, Customer Satisfaction, Customer Service, Management and more.
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