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Rachael Callaghan Location
Sydney, NSW, AU
Rachael Callaghan Work
National Claims Portfolio Manager @ (October 2023 - Present)
Operations Manager, Insurance Services @ (April 2020 - October 2023)
Head of Customer Operations @ CompassCorp (July 2019 - April 2020)
Distribution Sales Manager @ (February 2018 - July 2019)
National Claims Motor Manager, CGU Intermediated, WFI and Business Direct @ (November 2016 - February 2018)
National Claims Response Manager @ (July 2012 - November 2016)
Claims Manager, NSW Personal Lines @ (July 2010 - June 2012)
Claims Manager, Personal Lines - Northern Region @ (April 2009 - June 2010)
Claims Operation Manager - Sydney Metro @ (July 2008 - March 2009)
National Claims Operations Manager - Motor Fleet @ (December 2007 - June 2008)
Call Centre Manager @ (April 2004 - November 2007)
Deputy Call Centre Manager @ (August 2003 - March 2004)
Claims Consultant @ (January 1995 - January 1998)
Rachael Callaghan Education
University of Western Sydney
Business (Mathematics)
2000-2006
Rachael Callaghan Skills
Analytical Skills
Brokers
Building Internal & External Relationships
Business Acumen
Business Decision Making
Business Development
Business Restructures
Business Transformation
Call Centers
Call Centre Management
Change Management
Claim
Claims Management
Coaching
Commercial Insurance
Commercial Lines
Continous Improvement
Continuous Improvement Culture
Critical Thinking
Cross Team Integration
Culture Change
Customer Advocacy
Customer Relationship Management (CRM)
Customer Service
Customer Service Management
Driving Customer Experience
Effective Communication and Influencing
Effectively delivery of Sales/Claims targets
Forstering a High Performing Team
General Insurance
Insurance
Insurance Claims
Key Performance Indicators
Leadership
Liability
Mentoring
Operational Efficiency
Proactive Monitoring
Process Improvement
Risk Management
Sales and Customer Service
Stakeholder Management
Turn around Team Performance
Underwriting
Marketing
Sales
Rachael Callaghan Summary
Rachael Callaghan, based in Sydney, NSW, AU, is currently a National Claims Portfolio Manager at Heavy Motor Insurance Australia. Rachael Callaghan brings experience from previous roles at Link Group (LNK), CompassCorp and IAG. Rachael Callaghan holds a 2000 - 2006 Business in Mathematics @ University of Western Sydney. With a robust skill set that includes Analytical Skills, Brokers, Building Internal & External Relationships, Business Acumen, Business Decision Making and more. Rachael Callaghan has 1 emails on RocketReach.
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