R. Knapp Email & Phone Number
IT Vulnerability Governance Manager @ Diebold Nixdorf - Košice
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R. Knapp Location
- Peninsula, OH, US
R. Knapp Work
- IT Vulnerability Governance Manager @ (April 2021 - Present)
- Sr. IT Integration Analyst @ (January 2017 - March 2021)
- Sr. IT Business Analyst @ (December 2011 - December 2016)
- Lead Analyst, CRM Service Transformation Management @ (April 2008 - December 2011)
- Business Analyst, Business Transformation @ (September 2004 - April 2008)
- Manager, Call Center Dispatch @ (September 2002 - September 2004)
- Principal @ RDK Enterprises, Ltd; RDK Realty, Ltd. (January 2003 - Present)
- Director, Call Center and Helpdesk Operations, North America @ (October 2001 - July 2002)
- Director, Call Center and Helpdesk Operations, South America @ (October 2000 - October 2001)
- Director, Global Clients @ Xtrasource, Inc. (no Webhelp) (December 1999 - October 2000)
- Manager, Call Center and Helpdesk @ (September 1997 - December 1999)
- Manager, Training @ (May 1996 - August 1997)
R. Knapp Education
- University of Akron
Master Of Business Administration
2013-2015 - Kent State University
Master Of Education (Biology)
- Berlin Center Western Reserve High School
R. Knapp Skills
- ACD
- Account Management
- Analysis
- Budget Management
- Budgets
- Business Analysis
- Business Process
- Business Process Improvement
- Business Strategy
- CRM
- Call Center
- Call Centers
- Change Management
- Coaching
- Contract Negotiations
- Cross-functional Team Leadership
- Customer Experience
- Customer Relations
- Customer Satisfaction
- Customer Service
- Documentation
- Educational Leadership
- International Business
- International Communication
- International Management
- Interviewing
- Mentoring
- Microsoft Office
- Negotiation
- Oracle Applications
- Oracle CRM
- Oracle E-Business Suite
- P&L Management
- Portuguese
- Problem Solving
- Process Improvement
- Public Speaking
- Quality Assurance
- Recruiting
- Resource Management
- SDLC
- Software Development Life Cycle (SDLC)
- Software Documentation
- Start-ups
- Strategic Leadership
- Team Building
- Team Leadership
- Team Management
- Troubleshooting
- Workforce Management
- P&L
- Information Technology
- Technology
- International
- Oracle E Business Suite
- Cross Functional Team
- Start Ups
- Oracle
- Budgeting
- Cross Functional Team Leadership
- Process Management
- Services
- Employee Selection
- Software Development Life Cycle Sdlc
- Property Management
- Software Development Life Cycle
R. Knapp Summary
- R. Knapp, based in Peninsula, OH, US, is currently a IT Vulnerability Governance Manager at Diebold Nixdorf. R. Knapp brings experience from previous roles at Diebold Nixdorf. R. Knapp holds a 2013 - 2015 Master Of Business Administration @ University of Akron. With a robust skill set that includes ACD, Account Management, Analysis, Budget Management, Budgets and more. R. Knapp has 1 emails and 1 mobile phone numbers on RocketReach.
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