Sr. IT Business Analyst @ (December 2011 - December 2016)
Lead Analyst, CRM Service Transformation Management @ (April 2008 - December 2011)
Business Analyst, Business Transformation @ (September 2004 - April 2008)
Manager, Call Center Dispatch @ (September 2002 - September 2004)
Director, Call Center and Helpdesk Operations, North America @ (October 2001 - July 2002)
Director, Call Center and Helpdesk Operations, South America @ (October 2000 - October 2001)
Director, Global Clients @ Xtrasource, Inc. (no Webhelp) (December 1999 - October 2000)
Manager, Call Center and Helpdesk @ (September 1997 - December 1999)
Manager, Training @ (May 1996 - August 1997)
R. Knapp Education
University of Akron
Master Of Business Administration
2013-2015
Kent State University
Master Of Education (Biology)
Berlin Center Western Reserve High School
R. Knapp Skills
P&L
Customer Experience
Oracle CRM
Team Building
Information Technology
International Business
Technology
Customer Relations
International
Public Speaking
SDLC
Oracle E Business Suite
Cross Functional Team
Call Center
Interviewing
Account Management
Start Ups
Customer Satisfaction
Troubleshooting
International Communication
Business Analysis
Negotiation
Software Documentation
Team Management
Team Leadership
Process Improvement
Mentoring
Resource Management
Quality Assurance
Contract Negotiations
Workforce Management
Oracle
ACD
Microsoft Office
Budgeting
Budget Management
P&L Management
Strategic Leadership
Business Process
Cross Functional Team Leadership
Change Management
Customer Service
Portuguese
Business Process Improvement
Budgets
Educational Leadership
Business Strategy
International Management
Oracle Applications
Coaching
Documentation
Problem Solving
Process Management
Call Centers
Services
Employee Selection
Recruiting
CRM
Software Development Life Cycle Sdlc
Analysis
Property Management
Software Development Life Cycle
R. Knapp Summary
R. Knapp, based in Peninsula, OH, US, is currently a Sr. IT Integration Analyst at Diebold Nixdorf. R. Knapp brings experience from previous roles at RDK Enterprises, Ltd; RDK Realty, Ltd. and Diebold Nixdorf. R. Knapp holds a 2013 - 2015 Master Of Business Administration @ University of Akron. With a robust skill set that includes P&L, Customer Experience, Oracle CRM, Team Building, Information Technology and more. R. Knapp has 1 emails and 1 mobile phone numbers on RocketReach.
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