Lead Infrastructure Engineer - Telecommunications @ (March 2022 - Present)
Senior Infrastructure Engineer, Telecommunications @ (August 2016 - March 2022)
Telecommunications Engineer @ (September 2009 - August 2016)
Telcommunications Analyst @ (February 2007 - November 2009)
Queue Management Specialist @ (January 2005 - January 2007)
Call Center Team Leader @ (January 2003 - January 2005)
Inbound Call Center Agent @ (April 2001 - April 2003)
R. Belanger Education
State University of New York at Oswego
High School (Education)
1996-2001
R. Belanger Skills
Leadership
Avaya Session Manager
Call Center
Data Center
VoIP
Avaya Products
Avaya
Networking
Software As A Service Saas
Troubleshooting
Avaya System Manager
Telecommunications
Avaya Cba
Business Analysis
Team Leadership
Avaya Asa
Avaya IP Telephony
Avaya Contact Analyzer
Avaya Cms
Microsoft Office
Contact Centers
Microsoft Excel
Aspect Acd
Training
Avaya Aura
Customer Service
Avaya Technologies
Avaya Ep
Project Planning
SIP Trunking
Management
Avaya Messaging
Project Management
Avaya Aes
Avaya Communication Manager
Integration
Shell Scripting
Software as a Service
R. Belanger Summary
R. Belanger, based in Albany, NY, US, is currently a Sr. Unified Communications Engineer at Broadview Federal Credit Union. R. Belanger brings experience from previous roles at CAP COM Federal Credit Union, The Active Network and Ticketmaster. R. Belanger holds a 1996 - 2001 High School in Education @ State University of New York at Oswego. With a robust skill set that includes Leadership, Avaya Session Manager, Call Center, Data Center, VoIP and more. R. Belanger has 1 emails and 2 mobile phone numbers on RocketReach.
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