Quimbi Information

Quimbi by iQor is iQor's gaming practice — player experience solutions for game studios and publishers across mobile, console, and PC. What we do: • Player support & technical troubleshooting, including billing and subscription support • Content moderation — community moderation, live video/streaming review, chat monitoring, account takeover recovery, ad classification • Trust & Safety • AI operations — data annotation, transcription, structured data • Market research & sales — player behavior analysis, competitive intelligence, monetization and market-entry insight • Back office — ID verification, fraud detection, eSports integrity monitoring, in-game marketplace screening, subscription management, payment processing Why studios choose Quimbi: • 18,000+ people with gaming support, moderation, fraud, and trust & safety experience — and 77% of our agents are gamers • Teams fully operational 30 days from signed agreement, with 500% scalability for launches, patches, and seasonal events • 96% of KPI outcomes achieved; clients stay ~15 years on average • infinityAiQ™ scores every interaction for quality and compliance — 70% error reduction and up to 50% faster speed to proficiency • Certified SOC 1 Type II, SOC 2 Type II, PCI-DSS v4.0, ISO 27001:2022 Led by Jonathan Shroyer, SVP Gaming and AI, and John Pompei, Gaming Practice Lead — hosts of Behind the Screens, on how support, community, and trust & safety build player relationships. https://quimbi.ai