QuickMetrix Information

QuickMetrix brings social listening and complaint response into one platform, so marketing knows what's being said and customer care can act on it before it costs you a customer. Most brands run these as two separate jobs in two separate tools. Listening sits with marketing. Complaints sit with the service desk. Neither team sees the whole picture, and the complaint that becomes a crisis is usually the one nobody owned. We put both on one stream of data. Social listening and analytics: sentiment, share of voice, competitor benchmarking and campaign measurement across social, news, review sites, app stores and broadcast. Response management and ticketing: every mention becomes a ticket with an owner, a priority and an SLA clock, with auto-assignment, escalation rules and agent performance reporting. Command centre and crisis detection: threshold alerts that fire when volume or sentiment moves faster than normal, so your comms team hears it before a journalist does. Publishing and AI chatbot: one content calendar across every channel, and automated first-line resolution for repeat queries. We work with regulated and consumer brands across banking, capital markets, insurance, utilities, retail, healthcare, mobility and food. Strong in India and across the Middle East, with coverage in English, Hindi, Arabic and regional languages. Now working with brands in the US and internationally. See it running on your own brand's mentions. Book a demo: https://quickmetrix.com/?utm_source=linkedin&utm_medium=social&utm_campaign=company-page&utm_content=about