Tracxion by QPC is a real-time data platform for contact centres.
It captures interaction events across channels, platforms, vendors and BPOs, then sequences and normalises them into one consistent, real-time data layer. Workforce management, reporting and AI all work from the same operational truth, instead of reconciling conflicting versions of it.
Why it matters
Different platforms measure the same activity differently. Interval summaries hide what actually happened, and those gaps flow straight into forecasts, schedules and intraday decisions. AI doesn't fix bad data. It amplifies it.
Our principle: fix the data before it reaches the model or the plan.
AI-ready in practice
Through MCP (Model Context Protocol), internal and external AI agents can act on Tracxion's live operational data through a single interface, rather than stale exports or disconnected sources.
Works with your stack, not instead of it
Tracxion sits across the technology stack, alongside existing CCaaS, WFM and CX platforms, integrating with environments including Genesys, NICE, Avaya, Aspect, Talkdesk and LivePerson.
For technology partners, systems integrators and managed service providers, that means one consistent data layer across vendors and BPOs, and one that becomes more valuable as a customer's environment becomes more complex.
Built by QPC
Tracxion is built by QPC, drawing on over 30 years in contact-centre operations, workforce management and operational data.
Tracxion turns complex data into better decisions.
tracxion.com
Since 1984, Quality Craft has serviced the needs of consumer and retail partners, delivering quality products at competitive prices. With more than three decades of experience in over 100 different product categories, we have fostered long term relationships with a wide variety of manufacturing partners. Quality Craft has developed a functional expertise to be nimble, respond to the market trends and find innovative product solutions with effective manufacturing and certifications.
Today, Quality Craft directs it's product development focus on three key categories: storage, outdoor living, and flooring through its three product brands: Montezuma, Blue Sky Outdoor Living and Admira.