Qmeter Information

Qmeter is an AI-assisted omnichannel customer experience platform and customer feedback software with built-in customer satisfaction surveys. We actively work with government, banking, retail and healthcare organisations, and also serve airports, museums, restaurants and hotels with many branches and service locations. Qmeter measures NPS, CSAT, Star ratings and SLI (Satisfaction Level Indicator). Feedback is collected in real time at every touchpoint: feedback kiosks, QR codes, SMS, email, web, mobile apps and in-person visits. Negative feedback automatically becomes a ticket and is routed to the right manager with SLA and escalation, so problems are fixed before the customer is lost. Location-by-location comparison and AI analysis show exactly where the customer experience breaks. Qmeter also integrates with your existing systems (CRM, POS, core banking and more) through our API. Founded in 2015 and headquartered in Dubai, with offices in Baku and Siegen (Germany), Qmeter is backed by a team with 17+ years of customer experience expertise. 1000+ companies across MENA and Europe trust Qmeter, including Rabitabank, Louvre Abu Dhabi, ABB and Volkswagen. Every feedback matters.