Qcom Outsourcing Ltd Information

Qcom is a technical service and aftermarket support partner for some of the world’s leading technology brands. Whether engaged as a total outsource, selective outsource or project partner, we deliver a bespoke suite of pre-sales and aftermarket technical services for every client. Aftermarket services include customer helpdesk and technical support, field repairs, preventative maintenance, warranty management, workshop repair, inventory and logistics. Pre-sales and sales services include product trials and demos, site surveys, configuration, installation and customer training. We support a vast and growing range of technologies including: laser, thermal transfer and inkjet printers; Customer Engagement Technology like kiosks and EPOS; click-and-collect lockers; handheld and mobile devices; security and access control equipment; medical dispensing equipment; smart parking meters; and more. The secret of our success is our belief in always going the extra mile in everything we do. This simple concept runs through the heart of Qcom and our core values of technical, service and operational excellence. Technical excellence is our foundation value, underscoring our commitment to recruiting, training and continually developing best-in-class engineering excellence at every level. Service excellence is critical, because we understand that asking clients to ‘put your brand in our hands’ demands the highest level of service quality and brand ambassadorship. And all these commitments mean nothing unless they are consistently delivered, day-in and day-out, with a determination to go the extra mile in every respect. That’s why operational excellence matters so much. Visit www.qcom.co.uk to discover how Qcom can help you optimise your technical service delivery, transform the customer experience, grow sales and build long-term brand value.