Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.
Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.
Interactive Intelligence is a global leader of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs.
NICE inContact's cloud call center software enables better customer service with automatic call distribution (ACD), interactive voice response (IVR), skills-based routing, speech recognition, inbound/outbound and call blending, workforce management (WFM), workforce optimization (WFO) and the only no-pause dialer on the market.
Pyrios Business Intelligence And Analytics Technology
Gravatar is a service for providing globally unique avatars and was created by Tom Preston-Werner. It is owned by Automattic, having integrated it into their WordPress.com blogging platform.
Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.
Modernizr is a JavaScript library which is designed to detect HTML5 and CSS3 features in various browsers, which lets JavaScript avoid using unimplemented features or use a workaround such as a shim to emulate them. Modernizr aims to provide this feature detection in a complete and standardized manner.
Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.
Avaya Equinox is a fully integrated software-based unified communication (UC) solution. Equinox includes the convergence of all Avaya soft clients with Avaya Aura Conferencing and Scopia. A single, all channel calling, messaging, conferencing and collaboration solution for mobiles, browsers, desktops and room systems.
Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.
Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.
Microsoft Teams is a chat-based workspace in Office 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more.
Skype is a multi-channel communications software that provides video chat, voice calls, instant messaging & more to business of all sizes, across the world.
Microsoft Visio is a diagramming, process modeling & data visualization solution which enables communication of complex information through data-linked diagrams.
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