Pushpalatha Balan Email & Phone Number
Head of Regional Operations @ Qi Services, Ltd.
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Pushpalatha Balan Location
- Petaling Jaya, MY
Pushpalatha Balan Work
- Head of Regional Operations @ Qi Services, Ltd. (April 2026 - Present)
- Acting Chief of Regional Operations @ Qi Services, Ltd. (August 2024 - March 2026)
- Regional General Manager (South East Asia, South Asia, East Asia, Australasia) @ Qi Services, Ltd. (January 2017 - July 2024)
- Head of Global Operations @ Qi Services, Ltd. (April 2011 - December 2016)
- Manager, Global Support Centre @ Qi Services, Ltd. (December 2007 - March 2011)
- Head of Operations, CRM Inbound @ Vsource (M) Sdn Bhd (July 2006 - November 2007)
- Manager of Operations @ (October 2003 - June 2006)
- Supervisor, Customer Service @ (June 2001 - October 2003)
- Customer Service Specialist @ (January 1998 - May 2001)
Pushpalatha Balan Education
- Asia Pacific University of Technology and Innovation (APU / APIIT)
Higher Diploma (Computer Technology/Computer Systems Technology)
1999-2002 - Assunta
- MIT Sloan School of Management
Pushpalatha Balan Skills
- Ai-Enabled Customer Experience
- Analytical Skills
- Artificial Intelligence (AI)
- Budgeting
- Business Development
- Business Process Improvement
- Business Strategy
- Call Center
- Call Centers
- Change Management
- Coaching
- Contact Center Management
- Contact Center Operations
- Contact Centers
- Customer Experience
- Customer Experience Management
- Customer Journey Mapping
- Customer Relationship Management (CRM)
- Customer Satisfaction
- Customer Service
- Customer Service Management
- Data-driven Decision Making
- Digital Transformation
- Employee Engagement
- Executive Leadership & Strategy
- Financial Analysis
- Financial Risk Management
- Government Relations
- Knowledge Management
- Leadership
- Management
- Market Entry
- Media Relations
- Multilingual Support
- Negotiation
- Non-Governmental Organizations (NGOs)
- Operational Excellence
- Operational Strategy
- Operations & Customer Experience (CX)
- Operations Management
- People Development
- People Management
- Performance Management
- Process Improvement
- Project Management
- Quality Assurance
- Recruiting
- Sales
- Service Delivery
- Service Quality
- Strategic Planning
- Strategy
- Team Building
- Team Leadership
- Team Management
- Time Management
- Training
- Vendor Management
- Business Analysis
- Outsourcing
- Customer Relationship Management Crm
- Microsoft Office
- Customer Relationship Management
Pushpalatha Balan Summary
- Pushpalatha Balan, based in Petaling Jaya, MY, is currently a Head of Regional Operations at Qi Services, Ltd.. Pushpalatha Balan brings experience from previous roles at Qi Services, Ltd.. Pushpalatha Balan holds a 1999 - 2002 Higher Diploma in Computer Technology/Computer Systems Technology @ Asia Pacific University of Technology and Innovation (APU / APIIT). With a robust skill set that includes Ai-Enabled Customer Experience, Analytical Skills, Artificial Intelligence (AI), Budgeting, Business Development and more. Pushpalatha Balan has 1 mobile phone numbers on RocketReach.
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