Puneet Malik Email & Phone Number
CX @ Scapia
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Puneet Malik Location
- Bengaluru, KA, IN
Puneet Malik Work
- CX @ (January 2023 - Present)
- Customer Experience Ops Lead @ (August 2020 - December 2022)
- Customer Experience Manager @ (April 2019 - August 2020)
- Operations Manager @ (April 2015 - March 2019)
- Manager @ (May 2012 - March 2015)
- Deputy Manager @ IBM Global Process Services (December 2010 - May 2012)
- Assistant Manager @ IBM Global Process Services (May 2008 - November 2010)
- Lead Process Trainer @ IBM Global Process Services (April 2007 - May 2008)
- Sr. Customer Service Representative @ IBM Global Process Services (July 2006 - March 2007)
- Customer Service Representative @ IBM Global Process Services (May 2005 - June 2006)
Puneet Malik Education
- Delhi College of Arts and Commerce, University of Delhi
B.A. (Honours) (Political Science)
2000-2003 - Tagore International School
High School
1987-2000 - Symbiosis Center for Distance Learning
Masters (Marketing)
Puneet Malik Skills
- BPO
- Business Process Improvement
- Business Process Outsourcing (BPO)
- CRM
- Customer Relations
- Customer Service
- Employee Engagement
- Leadership
- MIS
- Management
- Operations Management
- Outsourcing
- People Management
- Performance Management
- Process Improvement
- Recruiting
- SLA
- Service Delivery
- Service-Level Agreements (SLA)
- Six Sigma
- Soft Skills
- Sourcing
- Talent Acquisition
- Talent Management
- Team Management
- Third Party Vendor Management
- Transition Management
- Vendor Management
- Recruitment
- Business Process
- Coaching
- Project Management
- Operations
- Retail
- Marketing
Puneet Malik Summary
- Puneet Malik, based in Bengaluru, KA, IN, is currently a CX at Scapia. Puneet Malik brings experience from previous roles at epiFi, PhonePe and Amazon. Puneet Malik holds a 2000 - 2003 B.A. (Honours) in Political Science @ Delhi College of Arts and Commerce, University of Delhi. With a robust skill set that includes BPO, Business Process Improvement, Business Process Outsourcing (BPO), CRM, Customer Relations and more. Puneet Malik has 2 emails and 2 mobile phone numbers on RocketReach.
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