Pulse Services Inc Technology Stack

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Cisco Contact Center provides a secure, available, and sophisticated contact center software solution for large number of agents and interactive voice solution.

Microsoft Outlook is an personal information manager from microsoft which helps users communicate, manage schedules & find what they need quickly & easily.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Cisco Unified Contact Center Enterprise helps businesses and organizations deliver a connected digital experience.

Genesys is a multi-channel contact center and customer experience application that caters to small to mid sized business with up to 250 seats, as well as much larger teams. Some of the app's enterprise customers include P&G, BT and Ticketmaster. Solutions that the app provide include contact center modernization with IVR, skill-based routing, agent.

Genesys Contact Center provides the best contact centre software to drive remarkable customer experiences for organisations of any size.

Genesys Inbound helps in real-time monitoring of key voice interaction data, including the number of interactions in a queue, average wait times, SLA adherence and staff activities.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

Cisco Unified Contact Center Express (UCCX) is a "contact center in a box" that provides a secure and easy to deploy customer interaction management solution for up to 400 agents.

Genesys SIP Server is the Genesys software component that provides an interface between your telephony hardware and the rest of the Genesys software components in your enterprise. It translates and keeps track of events and requests that come from, and are sent to the telephony device.

Google Analytics allows users to measure sales & conversions, plus gain fresh insights into how visitors use sites, & how they arrived on site.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

MySQL is an open source database that supports scalable web-based and embedded database applications.

PHP: Hypertext Preprocessor is a server-side scripting language designed for Web development, but also used as a general-purpose programming language. PHP code may be embedded into HTML code, or it can be used in combination with various web template systems, web content management systems, and web frameworks.

J2EE (by Oracle) is a platform-independent, Java-centric environment from Sun for developing, building and deploying Web-based enterprise applications online

VMware Studio is a free development tool for authoring, updating and managing virtual appliances and vApps that are optimized for VMware product platforms.

Microsoft Access is a database management system that combines the relational Microsoft Jet Database Engine with a graphical user interface and software-developmental tools.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Microsoft Exchange Online is a hosted email for business.

VMware, Inc. is a compute, cloud, mobility, networking, and security infrastructure software to businesses in the united states and internationally.

VMware Server is a free virtualization product for Windows and Linux servers with enterprise-class support. It enables companies to partition a physical server into multiple virtual machines and to start experiencing the benefits of virtualization.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Veris is a cloud based smart workplace management platform for seamless services such as visitor access, space scheduling and request tracking.