Puli Reddy Email
Lead - Major Incident and Problem Management @ TechMojo Solutions
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Puli Reddy Location
- Hyderabad, IN
Puli Reddy Work
- 2023 -now Lead - Major Incident and Problem Management @
- 2022 -2023 Problem Manager @
- 2021 -2022 Problem Manager @
- 2017 -2021 Major Incident Manager @
Puli Reddy Education
- Sathyabama University
Bachelor of Engineering (B.E.) (Electrical and Electronics Engineering)
2013-2017 - Sri Chaitanya Junior Collage
12th (Maths, Physics and Chemistry)
2011-2013 - Keshava Reddy Public School
10th (General)
2010-2011
Puli Reddy Skills
- Attention to Detail
- Quickness
- Operation Monitoring
- Escalation Process
- De-escalation
- Customer Interaction
- ITIL Service Design
- High-Pressure Situations
- Operational Efficiency
- Dashboards
- Team Management
- Business Continuity
- Knowledge Management
- CMDB
- Internal and External Communications
- Customer-Focused Service
- External Communications
- Grit
- Communication Training
- Timelines
- Manufacturing Process Improvement
- Application Services
- Pressure Situations
- Technical Understanding
- Stressful Situations
- IM
- Preventive Actions
- Change Requests
- Unified Communications
- Corrective and Preventive Action (CAPA)
- Root Cause Analysis
- Negotiation
- Collaborative Problem Solving
- Business English
- Analytical Skills
- Event Ticketing
- Process Assessment
- Gap Analysis
- Process Definition
- Ticketing Systems
- Key Performance Indicators
- Data Analysis
- Interpersonal Skills
- Business Relationship Management
- Facilitation
- Service Quality
- Gaming Industry
- Customer Service
- Customer Satisfaction (CSAT)
- Customer Satisfaction
- Written Communication
- Teamwork
- Information Technology
- Focal Point
- Service-Level Agreements (SLA)
- Service Improvement
- Security Incident Response
- ITIL Process
- Major Incident Management
- Problem Management
- Incident Management
- Agile Project Management
- Marketing Management
- Electrical Engineering
- Project Management
- Software as a Service (SaaS)
- HP QuickTest Professional (QTP)
- Microsoft Office
- Team Leadership
- Presentation Skills
- Organization Skills
- Eloqua
- Web Content Creation
- Test Automation Tools
- Nano sat operation
Puli Reddy Summary
- Puli Reddy, based in Hyderabad, IN, is currently a Lead - Major Incident and Problem Management at TechMojo Solutions Private Limited. Puli Reddy brings experience from previous roles at Infosys, Cloud4C Services and Wipro Limited. Puli Reddy holds a 2013 - 2017 Bachelor of Engineering (B.E.) in Electrical and Electronics Engineering @ Sathyabama University. With a robust skill set that includes Attention to Detail, Quickness, Operation Monitoring, Escalation Process, De-escalation and more. Puli Reddy has 1 emails on RocketReach.
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