PT Telkom Indonesia (Persero) Tbk (Telkom) is a state-owned information and communications technology enterprise and telecommunications network in Indonesia. The Government of Indonesia is the majority shareholder with 52.09 percent shares while the remaining 47.91 percent shares belong to public shareholders. Telkom’s shares are traded on the Indonesian Stock Exchange (IDX) where it is listed as “TLKM” and on the New York Stock Exchange (NYSE), which lists it as “TLK”.
As it transforms to become a digital telecommunication company, TelkomGroup implements a customer-oriented business and company operational strategy. The transformation aims to trim down TelkomGroup’s organization to be leaner and more agile in adapting the fast-changing nature of telecommunications industry. The new organization is expected to be able to improve efficiency and be more effective in producing a quality customer experience.
TelkomGroup’s activities grow and change in accordance to the development of new technology, information and digitalization, but still within the corridor of telecommunications and information technology. This is evident in the newly developed business lines, which complements the company’s existing legacy business.
Choosing a digital transformation partner is not merely about technology capabilities, it is about finding a partner who understands the complexity of your business and can deliver solutions that are relevant, measurable, and sustainable.
As part of the Telkom Indonesia ecosystem, Infomedia Nusantara is a Business Process Management and digital services company focused on strengthening enterprise performance. With more than two decades of experience managing business processes across industries, Infomedia combines operational excellence with digital enablement, automation, and data-driven insights to drive meaningful transformation.
Infomedia does not offer one-size-fits-all solutions. Every initiative is built on a deep understanding of each client’s business model, organizational structure, culture, legacy systems, and data landscape. This ensures that transformation goes beyond technology implementation, it enhances productivity, improves cost efficiency, elevates service quality, and strengthens customer experience.
Through integrated capabilities in Customer Experience Management, Human Capital Services, and Digital & IT Enablers, Infomedia optimizes the end-to-end value chain—from front office to back office. The strategic adoption of AI, intelligent automation, and analytics accelerates decision-making and reinforces competitiveness in an increasingly dynamic digital environment.
Backed by strong governance, proven operational standards, and the network strength of TelkomGroup, Infomedia serves as a strategic partner for organizations seeking to move from operational execution to sustainable enterprise transformation.
Infomedia strengthens business foundations and accelerates digital transformation for Indonesian enterprises.
PT Smartfren Telecom Tbk is one of the leading telecommunication service provider in Indonesia for the retail and corporate segments. Smartfren began operating in Indonesia since 2011. In 2015 Smartfren innovate with the launch of 4G LTE Advanced services in Indonesia as well as a leading 4G operator that has the widest coverage of 4G LTE in Indonesia today.
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