Protocol Global Solutions Technology Stack

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Salesforce's Desk.com is a cloud customer support solution with features including agent console, knowledge base and multi-channel support.

ASP.net is an open source framework for building web applications and services with .NET and C#.

Hypertext Markup Language (HTML) is the standard markup language for documents designed to be displayed in a web browser. It can be assisted by technologies such as Cascading Style Sheets (CSS) and scripting languages such as JavaScript.

JavaScript is the programming language of HTML and the Web.

Oracle Database is an object-relational database management system.

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Telus is the wholly owned principal subsidiary of Telus Corporation, a Canadian national telecommunications company that provides a wide range of telecommunications products and services including internet access, voice, entertainment, healthcare, video, and IPTV television.

The Receptionist is the most versatile, effective and easy-to-use visitor management system available from offices with just a few employees to others over 3,000. The app is used by hundreds of businesses around the globe.

Braintree Payment Solutions is an online payment gateway that allows customers to process secure eCommerce transactions on mobile platforms and desktop. The Braintree Payment application is available in 40 countries around the world and caters for all major currencies.

GoPayment is a payment management and mobile payment gateway allowing vendors to process credit card transactions via mobile application. The mobile payment platform uses a credit card reader plugin enabling users to processGoPayment amounts and request customer electronic signatures via a touch sensitive screen.

Cisco Email Security protects against ransomware, business email compromise, spoofing, and phishing.

NICE Systems is an Israel-based company specializing in telephone voice recording, data security, and surveillance.

Symantec provides cybersecurity software and services.

Symantec Endpoint Protection is an antivirus and personal firewall software for centrally managed corporate environments.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Cisco VPN is the designs, manufactures, and sells internet protocol based networking and other products related to the communications and information technology industry worldwide.

DNS Made Easy is an exciting service which helps thousands of individuals get their business and ideas online everyday. Businesses around the world use DNS Made Easy each day to direct their traffic to their designated systems. There is no other service provider on the Internet that offers such a flexible web based Internet service system.

Juniper helps design, develop, and sells network products and services worldwide.

Dun & Bradstreet provides commercial data, analytics, and insights for businesses

SAP Business Objects helps companies empower their business users with anytime, anywhere access to key insights delivered in context with a flexible BI platform. Get ready to increase responsiveness, reduce IT costs and workload, and drive better decision making across their organization.

SAP Crystal Reports offers easy-to-use BI and reporting tool to design and deliver meaningful business reports.

SAP Crystal solutions include analytics and reporting software solutions for small and midsize businesses.

IBM AIX (Advanced Interactive eXecutive) is an enterprise-class UNIX operating system for the POWER processor architecture found in IBM Power Systems.

IBM i is an integrated operating environment with a reputation for robust architecture, exceptional security and business resilience.

Linux is a family of open source Unix-like operating systems based on the Linux kernel.

Mimecast Email Continuity ensures continuity when primary email systems are offline, and customizable thresholds let administrators monitor inbound and outbound email.

Oracle StorageTek helps its customers to use offline storage to protect crucial data from cyberattacks.

Windows XP is an operating system produced by Microsoft as part of the Windows NT family of operating systems.

IBM Tivoli provides Integrated Service Management software to help manage business value of IT's infrastructure

Oracle PL/SQL is a procedural language designed an extension to Structured Query Language (SQL).

Progress Software is a company that offers software for creating and deploying business applications.

Microsoft Office is a suite of desktop productivity applications and client and server software designed for data analysis, presentations and numeric manipulations.

Microsoft Project helps users plan projects and collaborate from virtually anywhere with the right tools for project managers, project teams, and decision makers.

Microsoft SQL Server is a relational database management system used for storing and retrieving data as requested by other software applications.

Oracle 10g is the first database designed for enterprise grid computing, the most flexible and cost effective way to manage information and applications

Oracle9i is an internet-ready object-relational database management system (DMS) designed for application and web developers.

Oracle OLAP part of Oracle database that offers an embedded multidimensional calculation engine within the database.