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Prolong | The AI Operating System for After-Sales Retail doesn’t stop at the transaction. It’s won, or lost, after the purchase. Prolong is the AI-powered Operating System that transforms after-sales into a strategic growth engine. We unify repairs, returns, warranties, spare parts, service partners and workflows into one intelligent infrastructure layer — connecting stores, e-commerce, service centers and headquarters. What used to be a fragmented cost center becomes: → a profit driver → a loyalty engine → an operational efficiency lever → a sustainability accelerator 🔥 Why leading brands choose Prolong AI-powered orchestration Smart diagnostics, automated routing, workflow optimization and after-sales P&L visibility. Enterprise-ready infrastructure API-first architecture integrating with ERP, CRM, POS and logistics systems. Omnichannel by design Built for global retail networks across stores, e-commerce and wholesale. Scalable impact Higher repair rates, lower costs, reduced waste and extended product lifetime. Prolong is building the infrastructure layer for service-driven retail. The future of retail isn’t “Buy & Bye.” It’s long-term value.

Prolong Questions

Tanguy Frécon is the Co-Founder and CEO of Prolong.

11 people are employed at Prolong.

Prolong is based in Paris, Île-de-France.

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