Prolong | The AI Operating System for After-Sales Retail doesn’t stop at the transaction. It’s won, or lost, after the purchase. Prolong is the AI-powered Operating System that transforms after-sales into a strategic growth engine. We unify repairs, returns, warranties, spare parts, service partners and workflows into one intelligent infrastructure layer — connecting stores, e-commerce, service centers and headquarters. What used to be a fragmented cost center becomes: → a profit driver → a loyalty engine → an operational efficiency lever → a sustainability accelerator 🔥 Why leading brands choose Prolong AI-powered orchestration Smart diagnostics, automated routing, workflow optimization and after-sales P&L visibility. Enterprise-ready infrastructure API-first architecture integrating with ERP, CRM, POS and logistics systems. Omnichannel by design Built for global retail networks across stores, e-commerce and wholesale. Scalable impact Higher repair rates, lower costs, reduced waste and extended product lifetime. Prolong is building the infrastructure layer for service-driven retail. The future of retail isn’t “Buy & Bye.” It’s long-term value.
| Website | https://prolong.io/ |
| Employees | 18 (11 on RocketReach) |
| Founded | 2023 |
| Industry | Software Development |
| Keywords | Customer Care Platform, Post Purchase Experience, White Label Services, Service Management Software, Customer Retention Platform, Seamless Customer Journey, Proactive Customer Service, Customer Support Tools, Field Service Management, Omnichannel Customer Support, Product Lifecycle Management |
| Competitors | Oracle, ADP, Workday, Rippling, Gusto, Telesign, Success Factors, Forte, Ascender HCM, Evergreen Solutions Corp. +38 more (view full list) |
Looking for a particular Prolong employee's phone or email?
Henri Bouxin is the Co-founder, COO (OPS and Data) of Prolong.
11 people are employed at Prolong.
Prolong is based in Paris, Île-de-France.