Procom Technology Stack

8x8 Virtual Contact Center allows client to integrate their locations and employees into one unified virtual call center.

Adobe Commerce Cloud provides companies with a flexible and scalable end-to-end platform to manage, personalize, and optimize the commerce experience across every touch point and across the entire customer journey.

Adobe Experience Cloud is a collection of integrated online marketing and web analytics products to deliver personalized, end-to-end customer experiences.

Adobe RoboHelp empowers organizations to deliver engaging help and policy content across mobile devices, formats, and platforms.

Amazon Connect is a self-service, cloud-based contact center service that makes it easy for businesses to deliver better customer service.

Aspect Software is a leading provider of integrated omni-channel customer engagement, contact center, and workforce optimization software for midsize businesses and enterprises.

Avaya Contact Center is a cloud-based contact center solution that can be used to efficiently serve customers whether they contact by phone, e-mail, web chat, or text messaging using a single-agent desktop.

Camtasia by TechSmith is a software suite for screencasting and video tutorial creation.

ABB Robotics is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics

Ab Initio Software is an American multinational enterprise software corporation specializes in high-volume data processing applications and enterprise application integration.

Adobe Analytics is an analytics solution for applying real-time analytics and detailed segmentation across all of your marketing channels.

Alation is a platform that makes data more accessible to individuals across an organization.

Alteryx enables the preparation, blending and analysis of data using repeatable workflows, facilitating a faster reporting of analytics for deeper BI insights

Acquire is a live chat software which includes voice calling, one-way and two-way video chat, screen sharing, and co-browsing.

Adobe InDesign is a layout and page design software for print and digital media to create beautiful graphic designs with typography from the world՚s top foundries and imagery from Adobe Stock.

Adobe Photoshop is an advanced graphics manipulation and editing software used for image editing, graphics design and digital art.

Adobe XD is an all-in-one UX/UI solution for designing websites, mobile apps and more. 

AirWatch is the world's largest mobile security and enterprise mobility management provider with more than 1,500 employees across nine global offices. More than 10,000 organizations in 150 countries leverage the AirWatch Enterprise Mobility Management Platform, which includes industry mobile device, email, application, content, laptop.

Atlassian Cloud provides full suite of collaboration products for teams: JIRA, Bitbucket, Confluence, Trello, Jira Service Desk and more.

Atlassian Confluence is a knowledge management software with flexible customization, organization and a powerful search engine, empowering collaboration and innovation.

Automation Studio is a circuit design, simulation and project documentation software for fluid power systems and electrical projects.

Adabas for Mainframe is a transactional database management system that allows to manage any data type, Adabas is the data management system of choice for enterprises with high-end service level transaction requirements seeking a low total cost of ownership.

Amazon Kinesis makes it easy to collect, process, and analyze real-time, streaming data. Amazon Kinesis offers key capabilities to cost-effectively process streaming data at any scale, along with the flexibility to choose the tools that best suit the requirements of application. With Amazon Kinesis, businesses can ingest real-time data such as video, audio, application logs, website clickstreams, and IoT telemetry data for machine learning, analytics, and other applications.

Amazon Simple Queue Service (SQS) is a fully managed message queuing service that enables developers to decouple and scale microservices, distributed systems, and serverless applications.

Apache Hadoop HDFS (Hadoop Distributed File System) is a distributed file system that handles large data sets running on commodity hardware. It is used to scale a single Apache Hadoop cluster to hundreds and thousands of nodes.

Apache Ignite is an open source distributed database for high-performance computing with in-memory speed.

Apache NiFi is an integrated data logistics platform for automating the movement of data between disparate systems. It provides real-time control that makes it easy to manage the movement of data between any source and any destination.

AppDynamics Application Intelligence Platform is an empowers todays software-defined businesses with the ability to proactively manage and optimize the most complex software environments in real time, and in production.

AWS Auto Scaling is the ability to increase or decrease the desired count of tasks in Amazon EC2 service automatically.

AddThis provides social engagement tools, APIs and services personalizing websites for engagement, monetization and traffic boosting

Adobe Digital Marketing Suite is an integrated all-in-one marketing suite that allows companies of all sizes to personalize, optimize, and measure digital campaigns and customer experiences for optimal performance.

Adobe Enterprise is a business solution for creating multichannel campaign assets, designing prototypes for mobile user experiences, or creating large-scale video content with help of a suite of cloud based applications.

Adobe Experience Manager is a cross-platform CMS that works across websites, mobile apps and on-site displays.

Adobe Marketing Cloud is an online marketing and website optimization software that integrates all online marketing platforms into the one dashboard.

Amazon Athena is a serverless, interactive query service to query data and analyze big data in Amazon S3 using standard SQL.

Amazon SES is an outbound-only email-sending service built on the reliable and scalable infrastructure.

Adobe helps organisations in creation of multimedia and creativity software products, with a more recent foray into digital marketing software.

Adobe Creative Cloud is a set of applications and services used for graphic design, video editing, web development, photography, along with a set of mobile applications and also some optional cloud services.

FrameMaker is one of Adobe's desktop publishing offering and a piece of Adobe's Creative Suite of design products.

Amazon CloudFront is a content delivery web service.

Amazon CloudWatch is a monitoring service for AWS cloud resources and the applications you run on AWS.

Apache JMeter™ application is OSS, a 100% Java application designed to load test functional behavior and measure performance

The Apache Software Foundation is a cornerstone of the modern Open Source software ecosystem supporting some of the most widely used and important software solutions powering today's Internet economy.

Atlassian Bamboo is a fastest and easiest way to order, pay and earn rewards in great cafes and restaurants.

Adobe Acrobat DC is a global standard for reliably viewing, printing, and commenting on PDF documents.

Adobe Acrobat Pro is an optical character recognition (OCR) system. It is used to convert scanned files, PDF files.

Adobe After Effects CC is a digital visual effects, motion graphics, and compositing application developed by Adobe Systems and used in the post-production process of film making, video games and television production.

Adobe Audition is a digital audio workstation from Adobe Systems featuring both a multitrack, non-destructive mix/edit environment and a destructive-approach waveform editing view.

Apache Oozie is a server-based workflow scheduling system used to schedule Apache Hadoop jobs. Oozie combines multiple jobs sequentially into one logical unit of work. It is integrated with the Hadoop stack, with YARN as its architectural center, and supports Hadoop jobs for Apache MapReduce, Apache Pig, Apache Hive, and Apache Sqoop.

Articulate 360 is a subscription based e-learning platform that has everything course creators need for e-learning development.

Articulate Storyline 3 is a software for creating interactive courses.

Bloomberg Terminal is at the cutting edge of innovation, delivering fast access to indispensible news, data and trading tools from any internet-connected PC or mobile device, and helping its subscribers turn knowledge into action.

Motion graphics and visual effects toolset .

A visual development tool for creating, publishing, and managing websites and mobile content

Adobe Illustrator is a vector graphics editor.

Adobe InDesign is a desktop publishing software application.

Adobe Photoshop is a webtop application for editing images and photos online.

AutoCAD is computer-aided design (CAD) software that architects, engineers, and construction professionals rely on to create precise 2D and 3D drawings.

AutoCAD Architecture is a version of AutoCAD, with tools and functions specially suited to architectural work.

AutoCAD Mechanical design software is AutoCAD software built for manufacturing.

Adobe Connect web conferencing software service offers online meetings for collaboration, virtual classrooms and more.

Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively manage the entire customer journey.

Amdocs is a digital network transformation and communication platform designed for network service providers

Asana is a task & project management solution for teams. Asana users can share, plan, organize & track the progress of the tasks that each member is working on.

Audacity is a Free, open source, cross-platform audio software, multi-track audio editor and recorder for Windows, macOS, GNU/Linux

Avaya is a multinational technology company that specializes in cloud communications and workstream collaboration solutions that define the future of work and the customer experience.

Avaya Gateways are the cabinets that hold Avaya cards to allow for traditional dial tone (POTs, DID trunks, T1, BRI, etc) and traditional endpoints like analog extensions and digital extension.

Avaya IVR used to automate direct inbound traffic and using scripting to route calls accordingly

Adobe Target provides an intuitive user interface and an expanded personalization toolset.

Appium is an open-source tool for automating native, mobile web, and hybrid applications on iOS mobile, Android mobile, and Windows desktop platforms. Native apps are those written using the iOS, Android, or Windows SDKs. Mobile web apps are web apps accessed using a mobile browser (Appium supports Safari on iOS and Chrome or the built-in 'Browser' app on Android).

Bitbucket Pipelines brings continuous integration and delivery to Bitbucket cloud, empowering teams to build, test, and deploy their code.

BrowserStack is the most reliable web and mobile app testing platform on the market.

Our continuous integration and delivery tools are simple yet powerful, allowing teams of all sizes to build better software, faster.

Cypress.io is an end-to-end Javascript​ testing framework.

FitNesse is a web server, a wiki and an automated testing tool for software. It is based on Ward Cunningham's Framework for Integrated Test and is designed to support acceptance testing rather than unit testing in that it facilitates detailed readable description of system function.

WebInspect is an automated and configurable web-application security-testing tool that mimics real-world hacking techniques and attacks, enabling users to thoroughly analyze complex web applications and services for security vulnerabilities.

ADP HR services range from outsourcing payroll to easy-to-use resources for everyday questions.

ADP Payroll offers payroll processing solutions for businesses.

ADP RUN is a payroll administration and tax processing software solution.

Allvue is an investment management software designed to help commercial banks, private equity firms and collateralized loan obligation (CLO) managers handle asset servicing, fund accounting, compliance, business intelligence, and portfolio monitoring.

Azure Cost Management is a SaaS solution that empowers organizations to monitor, allocate, and optimize cloud spend in a multi-cloud environment.

BlackLine offers quick-to-implement, scalable and easy-to-use applications that automate the financial close and other accounting processes.

BOARD International is an equal opportunity employer and is committed to a diverse and inclusive workforce.It provides a unified platform to effectively support decision making processes.

Calypso software and Cloud services support trading, risk management, collateral, processing, accounting and compliance.

Aerospike delivers a flash optimized, in-memory open source NoSQL database for real time big data applications.

Amazon API Gateway is a fully managed service that makes it easy for developers to create, publish, maintain, monitor, and secure APIs at any scale.

Amazon Aurora is a MySQL and PostgreSQL-compatible relational database built for the cloud, that combines the performance and availability of traditional enterprise databases with the simplicity and cost-effectiveness of open source databases.

Amazon DynamoDB is a flexible NoSQL database service.

Amazon RDS for MySQL makes it easy to set up, operate, and scale MySQL server deployments in the cloud.

Amazon Relational Database Service (RDS) is a distributed relational database service by Amazon Web Services. It is a web service running in the cloud designed to simplify the setup, operation, and scaling of a relational database for use in applications.

Amazon SNS enables businesses to send messages or notifications directly to users with SMS text messages to over 200 countries, mobile push on Apple, Android, and other platforms or email (SMTP).

AMP is a way to build web pages for static content that render fast.

Aha! is a cloud-based idea management solution designed to help project managers and R&D teams design product roadmaps and share strategic initiatives

monday.com is a versatile project management & collaboration tool to help clients to manage anything. Build structures, collaborate with their team, and get things done.

Pivotal Tracker is an award winning, easy to use collaboration and web-based project management software for agile development teams. It keeps everyone, even distributed teams focused and on the same page, with an integrated, always up to date story board.

Create beautiful product roadmaps built for sharing. Align teams to product strategy with clear, visual and flexible roadmaps.

Amazon Cognito is a service that makes it easy to save mobile user data, such as app preferences or game state, in the AWS Cloud.

Amazon MQ is a managed message broker service for Apache ActiveMQ and RabbitMQ that makes it easy to set up and operate message brokers on AWS.

Aruba Networks is a mobility-defined network access solution and network infrastructure company for mobile enterprise networks.

Aruba ClearPass leverages known and trusted contextual information to create policies that ensure secure network security.

Auth0 is a set of unified APIs and tools that instantly enables single sign-on and user management for all your applications.

AWS Identity and Access Management (IAM) enables users to manage access to AWS services and resources securely.

AWS IoT offers services for all layers of security, including preventive security mechanisms, like encryption and access control to device data, and a service to continuously monitor and audit configurations.

AWS Multi-Factor Authentication (MFA) is a simple best practice that adds an extra layer of protection on top of user name and password.

Amazon Elastic Compute Cloud is a web service that provides resizable compute capacity in the cloud.

Amazon Elastic Block Store (Amazon EBS) is an easy to use, high-performance, block-storage service designed for use with Amazon Elastic Compute Cloud (EC2) for both throughput and transaction intensive workloads at any scale.

Amazon Elastic Kubernetes Service (Amazon EKS) gives the flexibility to start, run, and scale Kubernetes applications in the AWS cloud or on-premises.

Cloud based storage systems by AWS.

Amazon Virtual Private Cloud lets you provision a logically isolated section of the AWS cloud.

Amazon Web Services (AWS) is a comprehensive, evolving cloud computing platform provided by Amazon that includes a mixture of infrastructure as a service (IaaS), platform as a service (PaaS) and packaged software as a service (SaaS) offerings.

Android is a mobile operating system based on a modified version of the Linux kernel and other open source software, designed primarily for touchscreen mobile devices such as smartphones and tablets.

Apache Tomcat is an open source software implementation of the Java Servlet, JavaServer Pages, Java Expression Language and Java WebSocket.

Paessler PRTG Network Monitor is an company offers PRTG network monitor, an information technology infrastructure unified monitoring solution; and PRTG billing tool, a bill generation tool.

Aruba acquired by Hewlett-Packard provides access management, network infrastructure and mobility application solutions for mobile enterprise networks.

Cisco ASR 9000 Series serves as the foundation for next-generation Carrier Ethernet networks, providing up to 96 Tbps per system.

Meraki provides Cisco-based, cloud-controlled Wi-Fi and routing and security products for distributed wired and wireless networks.

Cisco Nexus 9504 switches deliver a comprehensive Cisco NX-OS feature set and open-source programmable tools for software-defined networking (SDN) deployments.

Cisco Nexus series switches are modular and fixed port network switches designed for the data center.

Cisco Routers provides intent-based networking for the WAN, LAN, and cloud. These routers include advanced analytics, application optimization, automated provisioning, and integrated security to deliver a complete solution.

Cisco delivers a comprehensive portfolio of switching solutions for Enterprise Networks, data centers, and smaller businesses.

Ambition is an AI-driven sales management platform that empowers sales leaders to build transparent, accountable, and inspired organizations

Apttus is a SaaS application provider, renders enterprise class applications for end to end management of business functions.

Autopilot is marketing automation and customer journey software that helps companies acquire, nurture, and grow leads into high-paying customers.

Base is a CRM software focused on empowering sales teams to win more deals. By automating tasks, data capture and analysis, the all-in-one platform aims to help sales reps increase productivity while enabling sales leaders to provide the personalized coaching needed to accelerate performance.

Crystal helps you communicate with employees based on their unique personality.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more.

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data.

Appian provides a software development platform that combines intelligent automation and enterprise low-code development to rapidly deliver powerful business applications.

Blue Prism pioneers in enterprise robotic process automation software that provides a digital workforce designed to automate complex end-to-end operational activities.

NICE Robotic Process Automation is an RPA tool for both cloud and on-prem deployments.

Oracle EBS is an integrated set of business applications for automating Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), and Supply Chain Management (SCM) processes within organizations.

Oracle EBS Financials streamlines and automates financial business processes for daily business intelligence across enterprise applications

Oracle Project Management is an Oracle technology that helps to improve project delivery and increase profits as a single, intelligent solution that manages projects across the enterprise and connects them with finance, HR, and operations.

Pega Robotic Automation is an automation platform that offers Robotic Process Automation(RPA).

Sage 300cloud creates a streamlined and efficient solution for small to mid-market companies with up to several hundred users.

Cerner SurgiNet is a surgical management solution designed for hospitals and surgical centers.

GE Centricity is a healthcare IT software systems from GE Healthcare. It includes software for independent physician practices, academic medical centers, hospitals and large integrated delivery networks.

Meditech is a fully integrated, interoperable Electronic Health Records software provider.

MEDITECH Expanse is an EHR which facilitates better business practices and reduce the burdens on clinicians, and most importantly, improve patient outcomes.

hybris produces enterprise multichannel e-commerce and product content management (PCM) software.

Magento provides e-commerce software and platform solutions worldwide.

Magento 2 is an open-source e-commerce platform written in PHP.

Magento empowers thousands of retailers and brands with the eCommerce platforms and flexible cloud solutions to innovate and grow.

Oracle Commerce solutions offer capabilities for creating and defining the sites and content that drives customer experiences.

Salesforce B2B Commerce enables organizations to create ecommerce storefronts that are specifically designed for businesses making large volume purchases from other businesses online.

Salesforce Commerce Cloud is a on-demand e-commerce platform combines the functionality, flexibility and customization capabilities of an in-house application with the operational benefits of the on-demand model.

SAP Commerce Cloud is a comprehensive commerce platform that includes product content management, experience management, personalization and order management

Oracle SOA Suite provides a comprehensive suite of components for developing, securing, and monitoring service-oriented architecture (SOA).