Proactive Networks & Security Information

When you have a network emergency: Every. Second. Counts. You need one number to call and connect to a human being now. Right now. Not a phone tree, not an AI chat bot, not a voiceless ticketing system. You need help, not some form to fill out. Our clients have an engineers’ personal mobile number that they can call 24 hours a day when they need help. You can too. Getting support should never take hours or days. If you would like to hear from our clients themselves, check out their video testimonial here: https://youtu.be/BIRDl0FZ_Ok Founded in 1996 All our engineers where there when the internet was born, each has at least 30 years of experience. Most 40 years or more. Deep experience in all industries: Manufacturing, healthcare, retail, education, local and state government, federal government, classified networks, etc. Capabilities: Full scale technical consulting on a level not easily acquired, other consultants often consult us. Our engineers are often hired by other “infosec” firms and parachuted in to save the day after a disaster. Full security design and implementation. Real Technical Support: Our clients have their engineer’s personal cell phone number. This increases familiarity, speed of support, and effectiveness of troubleshooting. Our engineers know as much or more about the internal workings of the equipment we support as the product engineers at the manufacturer. 85% of our customer support calls are resolved in 5 minutes or less starting from the moment you dial your engineer’s cell phone number.