PRO Team Telecom Information

Pro Team Telecom provides professional solutions for Private Branch Exchange (PBX), Internet Protocol PBX (IP PBX), Call Center, Interactive Voice Response (IVR), Voice over Internet Protocol Virtual Private Network (VoIP VPN), and Customer Relationship Management (CRM). Pro Team Telecom was established in 2011 by team of professionals working at telecommunications since 2000. Our staff experience has been built through their participation at 35 call center and 20 CRM projects. Our Approach: * Our products core engines (Asterisk & vtiger) are community-based not vendor-based like Alcatel, Avaya ..etc, so you have the following benefits: - Low price. - Very powerful products as there’re communities develop those engines rather than single enterprise in case of vendor-based systems. - Having many enterprises providing development; maintenance; and support rather than being tailored to a single enterprise as in case of vendor-based, but we guarantee that you’ll be happy with us and not go to any alternative. - Our systems are compatible with standard hardware (IP Phones, Headsets ..etc) rather than being tailored to a specific brand as in case of vendor-based systems. * Our Call Center, IVR, IP-PBX systems are software-based, so you can extend the system functionalities using software modules. Where for hardware-based systems, any extension requires a specialized hardware such as IVR card, Voice mail card ..etc. For our system, you’ll need hardware card only when you need to extend the phone lines capacity, while all other functionalities are extended using software modules.