Priority Optimization LLC Information

Priority Optimization is a fractional consulting firm specializing in healthcare contact center transformation. We help organizations scale operations, improve patient and provider experiences, and align people, process, and technology for measurable results. Led by Edmund Hahn, a seasoned healthcare operations executive with 20+ years of experience, we partner with COOs, VPs of Member Services, and operational leaders to deliver strategic growth without the overhead of a full-time executive. Our services include: * Contact center diagnostics and audits * Workforce management and QA optimization * Technology integration and vendor selection * SOP development and leadership coaching * Custom roadmaps and performance dashboards Whether you're a startup scaling to 50+ agents or an enterprise navigating rapid growth, our Essentials, Growth, and Embedded Ops Leader packages are tailored to your stage and goals. We’ve supported organizations through digital transformation, market expansion, and operational turnaround—always with a focus on clarity, consistency, and care.