Sr. Manage Collections, Debt Management and Legal Recovery @ (December 2020 - January 2024)
Manage Collections @ (June 2019 - December 2020)
Manage, Quality Assurance and Compliance @ (January 2019 - June 2019)
Manage, Card and Billing Error Disputes @ (June 2017 - December 2018)
Billing Assistance Manager @ (January 2012 - June 2017)
New Hire Trainer @ (November 2007 - September 2010)
Team Coach @ (September 2006 - November 2007)
Account Manager of Sales, Retention, Disputes and Quality Assurance @ (December 2004 - September 2006)
Preston Pollock Education
Salt Lake Community College
Business Administration and Management (General)
Preston Pollock Skills
Analytical Skills
B2C
Banking
Business Process Improvement
Business Relationship Management
Business-to-Business (B2B)
Change Management
Client Relations
Coaching
Collections Management (Accounts Receivable)
Communication
Compliance & Risk
Conflict Management
Customer Escalation Management
Customer Retention
Customer Service
Customer Service Operations
Customer Service Training
Customer Support
Data Analysis
Debt Management
Dispute Management
Dispute Resolution
Employee Training
IT Escalation
Interpersonal Skills
Key Performance Indicators
Leadership
Management
Microsoft Excel
Microsoft Office
Operational Strategy
Operations Management
Operations Process Improvement
Oral Communication
Organizational Development
People Development
People Management
Performance Metrics
Performance Motivation
Presentations
Problem Solving
Professional Communication
Project Management
Public Speaking
SaaS Sales
Sales
Service Center Operations
Software Project Management
Staff Development
Strategy
Supervisory Skills
Team Building
Team Management
Training
Written Communication
billing Disputes
customerservice
Preston Pollock Summary
Preston Pollock, based in West Jordan, UT, US, is currently a Chief Operating Officer at SONIQCX. Preston Pollock brings experience from previous roles at Vive Financial. Preston Pollock holds a Business Administration and Management in General @ Salt Lake Community College. With a robust skill set that includes Analytical Skills, B2C, Banking, Business Process Improvement, Business Relationship Management and more. Preston Pollock has 1 emails and 1 mobile phone numbers on RocketReach.
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