2016 -now Advisor and Mentor @ SaaS Sales and Customer Success Advisory
2021 -2023 Director, Customer Success @
2017 -2021 Vice President, Customer @
2014 -2016 Customer Success Director, Customer for Life @
2006 -2014 Senior Director, Industry Strategy and Insight @
2005 -2006 Manager, CRM and Customer Strategy @
2003 -2004 Solution Architect @ Expert IS (IT services start-up acquired by Infosys)
1999 -2002 Senior Consultant @
1997 -1999 Software Engineer and Team Lead @ Aurum Software (CRM Start-up acquired by BaaN)
Prasoon Ranjan Education
INSEAD
MBA (Business Administration and Management, General)
2004-2005
Bapatla Engineering College
B.Tech (Mechanical Engineering)
1991-1995
Kendriya Vidyalaya Kanchanbagh
AISSCE
1979-1991
Prasoon Ranjan Skills
Customer Experience
Digital Transformation
CRM
Strategy
Management Consulting
Business Strategy
Pre-sales
Business Development
Management
Integration
Consulting
SaaS
SDLC
Cloud Computing
ERP
Technical Leadership
Enterprise Architecture
Outsourcing
Strategic Selling
IT Strategy
IT Business Strategy
Go-to-market Strategy
Program Management
Product Development
Leadership
Telecommunications
Customer Relationship Management (CRM)
Software as a Service (SaaS)
Enterprise Software
Business Intelligence
Siebel
Renewals
Presentation Skills
Account Management
Strategic Relationships
C-Level Sales
Key Account Growth
Growth Strategies
Customer Satisfaction
Customer Retention
Customer Insight
Customer Support
Customer Engagement
Customer Acquisition
Customer Success
Professional Services
Value Engineering
Strategic Sales
Public Speaking
Sales
Software as a Service Saas
Java
Marketing
Customer Service
Business Analysis
Salesforce.com
Marketing Strategy
Customer Relationship Management Crm
Go to Market Strategy
Pre Sales
Information Technology
Customer Relationship Management
Software as a Service
Prasoon Ranjan Summary
Prasoon Ranjan, based in London, GB, is currently a Director, Customer Success at Colt Technology Services. Prasoon Ranjan brings experience from previous roles at CustomerSuccessNetwork.org, SaaS Sales and Customer Success Advisory, Lumen Technologies and Wndyr. Prasoon Ranjan holds a 2004 - 2005 MBA in Business Administration and Management, General @ INSEAD. With a robust skill set that includes Customer Experience, Digital Transformation, CRM, Strategy, Management Consulting and more. Prasoon Ranjan has 5 emails and 4 mobile phone numbers on RocketReach.
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