Prashant Mathur Email & Phone Number
Head - National Contact Center and Back Office Analytics @ Vodafone Idea Limited
Prashant Mathur's Location
Ahmedabad, GJ, IN
Prashant Mathur's Work
- Head - National Contact Center and Back Office Analytics @ Vodafone Idea Limited
- Head - Contact Center and Service Operations @ Vodafone Idea Limited
- Head - Customer Interaction Management - Service Delivery at Idea Cellular Ltd. @ Idea Cellular Ltd
- Manager - Processes, ISO and Regulatory Audits - Service Excellence @ Idea Cellular Ltd
- IVR, S-IVR, Inbound and Outbound Call Center, Contact Center MIS and Reporting, Budgeting and Planning @ Idea Cellular Ltd
- Non Voice and Customer Communications @ Idea Cellular Ltd
- Outsourced Call-Center Management @ Idea Cellular Ltd
- Executive - Corporate Retention and Customer Life Cycle Management @ airtel
- Auditor - Inbound and Outbound Call Centre @ Hutchinson Essar Limited
- Quality Executive and Acting Team Leader - Call Center @ airtel
Prashant Mathur's Education
- Jai Narain Vyas University
B.Sc. (Physics, Chemistry, Mathematics.)
2000 - 2003 - Modern Public School1996 - 1999
Prashant Mathur's Skills
- Call Center
- MIS
- Customer Lifecycle Management
- Outbound
- Inbound
- Telecommunications
- Vendor Management
- Complaint Management
- Inbound Marketing
- BPO
Prashant Mathur's Summary
Prashant Mathur, based in Ahmedabad, GJ, IN, is currently a Head - National Contact Center and Back Office Analytics at Vodafone Idea Limited, bringing experience from previous roles at Vodafone Idea Limited and Idea Cellular Ltd. Prashant Mathur holds a 2000 - 2003 B.Sc. in Physics, Chemistry, Mathematics. @ Jai Narain Vyas University. With a robust skill set that includes Call Center, MIS, Customer Lifecycle Management, Outbound, Inbound and more, Prashant Mathur contributes valuable insights to the industry. Prashant Mathur has 3 emails and 4 mobile phone numbers on RocketReach.
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