Prashant Mathur Email & Phone Number
Head - National Contact Center and Back Office Analytics @ Vodafone Idea Limited
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Prashant Mathur Location
- Ahmedabad, GJ, IN
Prashant Mathur Work
- 2020 - now Head - National Contact Center and Back Office Analytics @
- 2018 - 2020 Head - Contact Center and Service Operations @
- 2014 - 2018 Head - Customer Interaction Management - Service Delivery at Idea Cellular Ltd. @
- 2014 - 2014 Manager - Processes, ISO and Regulatory Audits - Service Excellence @
- 2009 - 2014 IVR, S-IVR, Inbound and Outbound Call Center, Contact Center MIS and Reporting, Budgeting and Planning @
- 2008 - 2009 Non Voice and Customer Communications @
- 2007 - 2008 Outsourced Call-Center Management @
- 2006 - 2007 Executive - Corporate Retention and Customer Life Cycle Management @
- 2006 - 2006 Auditor - Inbound and Outbound Call Centre @ Hutchinson Essar Limited
- 2006 - 2006 Quality Executive and Acting Team Leader - Call Center @
- 2005 - 2005 Knowledge and Escalations - Call Center @
- 2005 - 2005 Call Center Executive @
Prashant Mathur Education
- Jai Narain Vyas University
B.Sc. (Physics, Chemistry, Mathematics.)
2000 - 2003 - Modern Public School 1996 - 1999
- Modern Public School - Bhiwadi
Prashant Mathur Skills
- Call Center
- MIS
- Customer Lifecycle Management
- Outbound
- Inbound
- Telecommunications
- Vendor Management
- Complaint Management
- Inbound Marketing
- BPO
- Call Centers
- Service Delivery
- Team Management
- GSM
- Business Development
- CRM
- VAS
- IVR
- Operations Management
- Contact Centers
- Management
- Customer Retention
- Outsourcing
- Sla
- Leadership
- Key Account Management
- Mobile Devices
- Workforce Management
- Customer Experience
- Postpaid
- Customer Satisfaction
- Transition Management
- 3G
- Pre-sales
- Product Management
- Team Leadership
- Channel Partners
- Performance Management
- Customer Service
- Competitive Analysis
- Business Analysis
- Management Information Systems (MIS)
- Customer Lifecycle
- Sales
- Microsoft Word
- Pre Sales
- Customer Relationship Management Crm
- Management Information Systems Mis
- Marketing
- Strategy
- Management Information Systems
- Customer Relationship Management
Prashant Mathur Summary
- Prashant Mathur, based in Ahmedabad, GJ, IN, is currently a Head - National Contact Center and Back Office Analytics at Vodafone Idea Limited. Prashant Mathur brings experience from previous roles at Vodafone Idea Limited and Idea Cellular Ltd. Prashant Mathur holds a 2000 - 2003 B.Sc. in Physics, Chemistry, Mathematics. @ Jai Narain Vyas University. With a robust skill set that includes Call Center, MIS, Customer Lifecycle Management, Outbound, Inbound and more. Prashant Mathur has 2 emails and 4 mobile phone numbers on RocketReach.
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