Prashant Mathur Email & Phone Number
Head - National Contact Center and Back Office Analytics @ Vodafone Idea Limited
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Prashant Mathur Location
- Ahmedabad, GJ, IN
Prashant Mathur Work
- Head - National Contact Center and Back Office Analytics @ (July 2020 - Present)
- Head - Contact Center and Service Operations @ (September 2018 - July 2020)
- Head - Customer Interaction Management - Service Delivery at Idea Cellular Ltd. @ (December 2014 - September 2018)
- Manager - Processes, ISO and Regulatory Audits - Service Excellence @ (May 2014 - December 2014)
- IVR, S-IVR, Inbound and Outbound Call Center, Contact Center MIS and Reporting, Budgeting and Planning @ (November 2009 - May 2014)
- Non Voice and Customer Communications @ (October 2008 - October 2009)
- Outsourced Call-Center Management @ (October 2007 - September 2008)
- Executive - Corporate Retention and Customer Life Cycle Management @ (September 2006 - September 2007)
- Auditor - Inbound and Outbound Call Centre @ Hutchinson Essar Limited (July 2006 - September 2006)
- Quality Executive and Acting Team Leader - Call Center @ (January 2006 - June 2006)
- Knowledge and Escalations - Call Center @ (November 2005 - December 2005)
- Call Center Executive @ (March 2005 - October 2005)
Prashant Mathur Education
- Jai Narain Vyas University
B.Sc. (Physics, Chemistry, Mathematics.)
2000-2003 - Modern Public School 1996-1999
- Modern Public School - Bhiwadi
Prashant Mathur Skills
- Call Center
- MIS
- Customer Lifecycle Management
- Outbound
- Inbound
- Telecommunications
- Vendor Management
- Complaint Management
- Inbound Marketing
- BPO
- Call Centers
- Service Delivery
- Team Management
- GSM
- Business Development
- CRM
- VAS
- IVR
- Operations Management
- Contact Centers
- Management
- Customer Retention
- Outsourcing
- Sla
- Leadership
- Key Account Management
- Mobile Devices
- Workforce Management
- Customer Experience
- Postpaid
- Customer Satisfaction
- Transition Management
- 3G
- Pre-sales
- Product Management
- Team Leadership
- Channel Partners
- Performance Management
- Customer Service
- Competitive Analysis
- Business Analysis
- Management Information Systems (MIS)
- Customer Lifecycle
- Sales
- Microsoft Word
- Pre Sales
- Customer Relationship Management Crm
- Management Information Systems Mis
- Marketing
- Strategy
- Management Information Systems
- Customer Relationship Management
Prashant Mathur Summary
- Prashant Mathur, based in Ahmedabad, GJ, IN, is currently a Head - National Contact Center and Back Office Analytics at Vodafone Idea Limited. Prashant Mathur brings experience from previous roles at Vodafone Idea Limited and Idea Cellular Ltd. Prashant Mathur holds a 2000 - 2003 B.Sc. in Physics, Chemistry, Mathematics. @ Jai Narain Vyas University. With a robust skill set that includes Call Center, MIS, Customer Lifecycle Management, Outbound, Inbound and more. Prashant Mathur has 2 emails and 4 mobile phone numbers on RocketReach.
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Top Vodafone Idea Limited Employees
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Executive Vice President - Marketing
Mumbai, MH, IN
Ravinder Takkar
Chairman
Delhi, India
Ronak Patel
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Mumbai, MH, IN
Pranay Handa
Vice President - Partnerships
Mumbai, MH, IN
Sujeet Sharma
Vice President -Network Commercial
Mumbai, MH, IN
Jessin Joy
VP - Brand and Social
Mumbai, MH, IN
Rakesh Shukla
Chief Technology Officer
New Delhi, DL, IN
Tejasvi Bishnoi
Executive Vice President, Technology
Mumbai, MH, IN
Vaibhav Nikte
VP - Head of Marketing, Vodafone Idea Ltd.
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Avneesh Khosla
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