2015 -now Business Operations Lead - Financial Services @
2011 -2015 Program Management Lead @
2008 -2011 Sr. Manager - Client Services and Business Development @
2004 -2008 Zonal Quality Manager @
1999 -2004 AM - Compliance and Call Quality - GEFA @
1999 -2004 Process Expert @ GE
1997 -1999 Business Executive @ Associate of Citibank
Prasad Sankaran Education
Bharathiar University
MBA (Financial Services)
2009-2011
Gauhati University
B.Sc (Botany)
1993-1995
Kendriya Vidyalaya
10th - 12th (English, Hindi, Science, Maths, Social Studies)
1987-1992
Prasad Sankaran Skills
Client Services
Process Transitions
Quality Management
Six Sigma
Process Management
COPC
Process Audits
RBNQA
Quality Auditing
Business Process
Financial Services
Program Management
Outsourcing
Management
BPO
Operations Management
Process Improvement
Call Centers
Transition Management
Telecommunications
Service Delivery
Risk Management
Performance Management
MIS
Pre-sales
Vendor Management
Team Management
Employee Engagement
CRM
Training
Business Transformation
Change Management
Business Development
Customer Satisfaction
Project Management
Analytics
Offshoring
Business Process Improvement
Process Excellence
Team Building
Business Process Re-engineering
Sla
Resource Management
Business Analysis
Project Delivery
Customer Experience
Leadership
Customer Relationship Management Crm
Quality Assurance
Service Level Agreements Sla
Requirements Analysis
Pre Sales
Public Speaking
Management Information Systems Mis
Business Process Re Engineering
Microsoft Office
Customer Relationship Management
Service Level Agreements
Management Information Systems
Prasad Sankaran Summary
Prasad Sankaran, based in Bengaluru, KA, IN, is currently a Business Operations Lead - Financial Services at Accenture in India. Prasad Sankaran brings experience from previous roles at HCL Technologies - Business Services, Reliance Communications, Reliance BPO Pvt Ltd and GE Capital. Prasad Sankaran holds a 2009 - 2011 MBA in Financial Services @ Bharathiar University. With a robust skill set that includes Client Services, Process Transitions, Quality Management, Six Sigma, Process Management and more. Prasad Sankaran has 1 emails on RocketReach.
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