Prakash Mohan Email

Genesys Support Engineer @ ITAPPS

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Prakash Mohan Location

Kuala Lumpur, MY

Prakash Mohan Work

Genesys Support Engineer @ (April 2023 - Present)
Application Support Engineer - Genesys @ (January 2022 - April 2023)
Senior Application Engineer @ (September 2021 - December 2021)
Freelance Information Technology Consultant @ SIA Technology & Engineering (December 2019 - August 2021)
Genesys Support Engineer @ (January 2017 - November 2019)
IP Contact Center Support Engineer - HP @ Tentacle Technologies MSC Sdn.Bhd. (February 2016 - January 2017)
IT Support Engineer @ (March 2013 - January 2016)
IT Support Analyst @ (August 2012 - January 2013)
Network and Voice Engineer @ (March 2010 - July 2012)

Prakash Mohan Education

Cq-Tec Institute
Computer System Lvl 2&3 MLVK (Computer Hardware,Network,Software Engineering)
2008-2009
SMK Cochrane
SPM (General)
2003-2007
UNITAR International University
Bachelor of Information Technology (Hons) (Information Technology)
2021

Prakash Mohan Skills

Genesys Framework
CCNA
Telecommunications
VoIP
ITIL v3 Foundations Certified
Vendor Management
Network Administration
Service Delivery
Desktop Support Management
Team Leadership
Customer Service
Service Desk
Nortel
Avaya

Prakash Mohan Summary

Prakash Mohan, based in Kuala Lumpur, MY, is currently a Genesys Support Engineer at ITAPPS. Prakash Mohan brings experience from previous roles at DXC Technology, AVL Infotech Sdn Bhd, SIA Technology & Engineering and Atos. Prakash Mohan holds a 2008 - 2009 Computer System Lvl 2&3 MLVK in Computer Hardware,Network,Software Engineering @ Cq-Tec Institute. With a robust skill set that includes Genesys Framework, CCNA, Telecommunications, VoIP, ITIL v3 Foundations Certified and more.

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