Pragash Venugopal Email
Cloud Engineer @ Activeo
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Pragash Venugopal Location
- Toronto, ON, CA
Pragash Venugopal Work
- Cloud Engineer @ (October 2024 - Present)
- Systems Consultant @ (February 2024 - October 2024)
- Unified Communication Engineer @ (September 2021 - February 2024)
- Senior Voice and Contact Center Engineer @ (April 2020 - September 2021)
- Senior Network Engineer - Voice @ XLATE Group (September 2018 - December 2019)
- Systems Engineer @ MillenniumIT (March 2017 - September 2018)
- Network Specialist @ MillenniumIT (September 2014 - April 2016)
- Network Intern @ MillenniumIT (August 2013 - August 2014)
- Systems access administrator @ (October 2012 - August 2013)
- Customer Service Executive @ (August 2011 - October 2012)
- Compliance @ Providence (October 2010 - August 2011)
- Project Executive @ PASS Consultancy Pvt Ltd (September 2009 - February 2010)
Pragash Venugopal Education
- University of Suffolk
Master of Business Administration - MBA (Business Administration and Management, General)
2020-2022 - NSBM Green University
Post Graduate diploma in computer networks (Computer networks)
2014-2016 - SLIIT
Associate diploma in IT
2011-2012 - St. Peter's College
Advance Level (Maths)
1996-2009 - London Metropolitan University
Bachelor of Engineering - BE (Hons) (Computer Networking)
Pragash Venugopal Skills
- AI Chat Bots
- AWS Glue
- AWS Lambda
- Amazon Connect
- Amazon Connect contact flow
- Amazon Dynamodb
- Amazon Lex
- Amazon S3
- Amazon SQS
- Amazon connect call flow
- Audiocode
- Automation
- Bedrock
- CUBE
- CUCM
- Call Center Scripting
- Chatbot Development
- Cisco Call Manager
- Cisco Collaboration
- Cisco Contact Center Express
- Cisco Jabber
- Cisco Systems Products
- Cisco Unified Border Element
- Cisco Unified Contact Center Express
- ClickUp
- Contact Center Technology
- Data Center
- Disaster Recovery
- Event Bridge
- Expressway - C
- Expressway - E
- IT Management
- IT Operations
- ITIL
- ITIL v3 Foundations Certified
- Incident Management
- Jira
- Jira Automation
- Management
- Microsoft Teams
- Networking
- Open ai
- Operating Systems
- RAG
- Retrieval-Augmented Generation (RAG)
- Routers
- Routing and Switching
- Security
- Servers
- Service Delivery
- Service Management
- Sla
- Solution Architecture
- Team Leadership
- Team Management
- Technical Support
- UCCX
- UCCX Call Scripting
- UCCX Scripting
- VMware
- Vendor Management
- WebEx
- WebEx Contact Center
- cisco gateways
- contact center
Pragash Venugopal Summary
- Pragash Venugopal, based in Toronto, ON, CA, is currently a Cloud Engineer at Activeo. Pragash Venugopal brings experience from previous roles at Falckon Health, Logicalis, Activeo and XLATE Group. Pragash Venugopal holds a 2020 - 2022 Master of Business Administration - MBA in Business Administration and Management, General @ University of Suffolk. With a robust skill set that includes AI Chat Bots, AWS Glue, AWS Lambda, Amazon Connect, Amazon Connect contact flow and more. Pragash Venugopal has 1 emails on RocketReach.
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