Pradeep Roy Email & Phone Number
Head Customer Experience and Escalation
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Pradeep Roy Work
- Head Customer Experience and Escalation @ Aircel (April 2014 - Present)
- Regional Call Center Head @ Aircel (June 2011 - January 2014)
- Center Head @ Matrix BPS (January 2007 - June 2011)
- Training and Quality @ (January 2004 - January 2007)
Pradeep Roy Education
- Graduate
Bachelor of Commerce (B.Com.)
Pradeep Roy Skills
- Service Delivery
- Vendor Management
- Call Centers
- BPO
- Management
- Performance Management
- Soft Skills
- VoIP
- Team Management
- Business Development
- Employee Engagement
- Telecommunications
- MIS
- CRM
- Human Resources
- Customer Experience
- Sla
- Talent Acquisition
- Recruiting
- Outsourcing
- Training
- Customer Satisfaction
- Customer Lifecycle Management
- Transition Management
- Workforce Management
- VAS
- Customer Service
- Business Analysis
- Operations Management
- Business Strategy
- Leadership
- Business Process Outsourcing (BPO)
- Customer Relationship Management Crm
- Contact Centers
- Business Process Outsourcing Bpo
- Management Information Systems Mis
- Business Process Outsourcing
- Management Information Systems
- Customer Relationship Management
Pradeep Roy Summary
- Pradeep Roy, is currently a Head Customer Experience and Escalation at Aircel. Pradeep Roy brings experience from previous roles at Aircel, Matrix BPS and airtel. Pradeep Roy holds a Bachelor of Commerce (B.Com.) @ Graduate. With a robust skill set that includes Service Delivery, Vendor Management, Call Centers, BPO, Management and more. Pradeep Roy has 1 emails and 4 mobile phone numbers on RocketReach.
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