Portmasters.Com Information

Necessity: Portmasters.com is the only authorized service and resale center for the Portmaster. (see the next section below) and the only entity that Lucent recommends for Portmaster support. We are the exclusive source for tools necessary to use the Portmaster such as the Password Override, PMVision. If you did not buy your Portmaster from us or Lucent, and you do not have a support contract , you won't have access to these tools. Experience: We have been using portmasters ourselves for over 14 years, so we know what we are doing. We are an ISP and an ASP. Knowledge:Jake Messinger, our President and founder, is a contributor to the Linux kernel and was a part of the early development of today's popular Network protocols like Network Address Translation (NAT) and NetBeui. Jake Messinger is also an adjunct professor at the University of Houston, a leader in the development of the Internet, where he has taught Networking and Data Communications for the past 8 years. Support: We offer free support to Lucent and Portmasters.com customers. If you didn't buy your Portmaster from us, you will have to pay for your support, which may cost more in the long run especially if you purchased a Portmaster from an individual or from an online auction site. Integrity: We adhere to strict guidelines in the testing and reconditioning of the portmasters so that when you take it out of the box, it is complete, it is working, it is what you expect, and we guarantee your satisfaction. Our reconditioning process brings the Portmaster back to as close to factory-new as you will get. This includes powder-coating of the cases, replacing ram, and performing the same tests that Lucent performed on them before they are sold. Professionalism: We professionally repackage everything so that it is ready for shipping or resale. We also preconfigure the portmasters to your specifications at no extra charge. Availability: We have the largest inventory of Portmasters, parts and accessories. We even have the early prototypes for the PM2, PM3 and PM4. We have the first pm2, and Pm3 made sitting in our Museum Case. We also still have PM11's, the FIRST true remote access servers that supported stand-alone PPP, TC/PIP and Radius. Longevity: We have been in business for over 32 years, more than 3 times longer than Lucent. Value: We take major credit cards and do not charge extra for that, or Paypal. We also pass on our great FedEx discounts. Service: We have 800 toll free access for our customers. We have 24 hour support with emergency pager service. Internationality: We are experts at International Shipping and have employees on staff that speak Spanish, Mandarin, Cantonese, Indonesian, Hindi, Arabic, and Urdu. Communication: We host the original portmaster-users and ComOS mailing lists, which represents a community of thousands of users, customers, and engineers (some work for Lucent). We have the official archives going back to the early 90's when the lists were started by Livingston Enterprises.