Poonam Bera Email
Head || Ancillary Business and Value Added Services @ Gnb
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Poonam Bera Location
- Kharagpur, WB, IN
Poonam Bera Work
- Head || Ancillary Business and Value Added Services @ (October 2026 - Present)
- Group Head II CX and ALLIED BUSINESS @ Krishnaa Group (July 2026 - October 2026)
- Head of Customer Relationship Management @ Krishna Car World (Tata Motors) / Kavyaa Hyundai / Krishna Hero Premiere (July 2026 - October 2026)
- Customer Experience Manager and Allied Business Manager @ (October 2022 - July 2026)
- Senior Quality Manager @ (March 2022 - October 2022)
- Quality Manager @ (March 2018 - March 2022)
- Senior Quality Assurance Manager @ Bhandari Automobile, Maruti Suzuki (Nexa) (March 2022 - October 2022)
- Quality Assurance Manager @ Bhandari Automobile, Maruti Suzuki (Nexa) (March 2018 - March 2022)
- Financial Advisor @ Kotak Mahindra Old Mutual Life Insurance Limited (July 2016 - December 2016)
- Financial Advisor @ (July 2016 - December 2016)
Poonam Bera Education
- IGNOU
Bachelor of Commerce (Business/Commerce, General)
2010-2013 - Kendriya Vidyalaya
10+2 (HSC) (Accounting)
2009-2010 - National Institute of Business Management (NIBM) Global
Master of Business Administration - MBA (Financial Management and Operations management)
2024 - National Institute of Bank Management (PGDM)
Executive Master of Business Administration (Finance, General)
Poonam Bera Skills
- Customer Retention
- Customer Insight
- Customer Interaction
- Calendar Planning
- Interpersonal Skills
- Office Administration
- Business Reviews
- Workload Prioritization
- Organization Skills
- Presentation Skills
- Time Management
- Project Management
- Service Levels
- Teamwork
- Sales Performance
- Presentations
- Key Performance Indicators
- Business Planning
- Travel Arrangements
- Multitasking
- Windows 10
- Phone Etiquette
- Standard Operating Procedure (SOP)
- Sales & Marketing
- Team Leadership
- Customer Satisfaction
- Customer Engagement
- Complaint Management
- Customer Experience Management
- English
- Analytical Skills
- Customer Service
- Training
- Communication
- Customer Service Management
- Customer Experience
- Customer Relationship Management (CRM)
- Problem Solving
- Quality Assurance
- Insurance
- Leadership
- Management
- Business Relationship Management
- Budgeting
- Inspection
- Consumer Relations
- Microsoft Office
- Expense Management
- Financial Instruments
- Multi-Site Operations
- P&L Management
- Revenue Management
- Vendor Management
- multisite operation
Poonam Bera Summary
- Poonam Bera, based in Kharagpur, WB, IN, is currently a Head || Ancillary Business and Value Added Services at GNB Motors. Poonam Bera brings experience from previous roles at Krishnaa Group, Krishna Car World (Tata Motors) / Kavyaa Hyundai / Krishna Hero Premiere, Tata Motors and NEXA - Maruti Suzuki India Ltd. Poonam Bera holds a 2010 - 2013 Bachelor of Commerce in Business/Commerce, General @ IGNOU. With a robust skill set that includes Email, Customer Retention, Customer Insight, Customer Interaction, Calendar Planning and more. Poonam Bera has 1 emails on RocketReach.
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