Honesty, fairness, integrity, the golden rule: a customer-first culture. Customers want it- even demand it. And it’s so easy to promise.
This is ‘distance race’ thinking, and building a business on it is harder than you might think. It requires you to sacrifice many short-term opportunities for gain. It means spending whatever time it takes to help a client solve a problem on deadline. It means resisting the urge to cut corners on materials that, once in place, no one will ever see.
It means innovation: going beyond what your customers want or expect, and working restlessly to create new products and ideas to fill unmet needs. It means keeping your word, even when it’s inconvenient, and honouring relationships over transactions, even when it costs. And it means building a team with people who believe it, live it, and stand by it.
At IPEX we’ve long-since made a decision to embrace this long-term thinking, not just when it’s easy, but every day, in everything we do, for every customer and every employee. We don’t do it because we’re nice people, though we like to think we are. We do it because it’s good business, and that the reputation we’ve built over time, job by job, one customer at a time, pays the best dividends.
Alex Mestres
Chairman & Chief Executive Officer
Zurn, part of the Zurn Elkay family of brands, specializes in durable, high-performing plumbing and drainage solutions that support safe, efficient and reliable water delivery and management across commercial and institutional environments. Our products enhance water efficiency, meet code requirements, protect infrastructure, reduce labor and improve the overall sustainability of water systems.
About Orbia Connectivity Solutions (Dura-Line)
Orbia’s Connectivity Solutions business, Dura-Line, is a leading manufacturer and distributor of high-density polyethylene (HDPE) conduit, accessories, and other connectivity solutions for the telecommunications, data center, and power markets. With more than 50 years of experience and a long-standing reputation for the safety, efficiency, and durability of its products, Orbia Dura-Line produces more than 500 million meters of infrastructure annually, forming the physical pathways for fiber and power networks that connect people worldwide. Orbia Dura-Line has 1,900 employees and 21 manufacturing facilities across the world—serving more than 50 countries through a global sales and distribution network.