Polidex Information

Polidex is the decision authority for money in telecom customer operations. It is the single rulebook every AI agent, IVR, app, and outsourced call center obeys, so what a customer is owed, under which rule, and who approves it gets the same, correct, provable answer no matter where the customer shows up. Telecom operators are removing the human from money decisions this year, deploying AI across chat, voice, the app, retail, and outsourced call centers all at once. Each channel now decides what a customer is owed from its own system prompt: a dozen rulebooks drifting apart at agent speed, with no way to tell a regulator which rule applied to which customer. A guardrail says "no over $75." Polidex decides: credit one-thirtieth of the monthly plan per confirmed outage day, cap seven days, route to a supervisor because this customer hit their annual cap, and log the rule version. A cap is not a decision. Your billing system is the system of record for what a customer was charged. Polidex is the authority for what they're owed back, decided the same way on every channel, before it hits billing. Every decision produces a versioned, auditable record: what rule applied, what policy version was in effect, what was authorized, on which channel. The record that answers what your autonomous systems were authorized to decide. Built for telecom operators deploying AI across customer operations: refunds, credits, SLA compensation, ETF waivers, retention, and plan changes.