Polidex Information

Agentic customer support stalls at 30% contact containment without a policy layer. With Polidex, it reaches 60%+. For a mobile operator with 10 million subscribers, that gap is worth more than $115 million a year. Polidex is the policy layer that closes that gap and makes the deployment defensible from day one. When AI agents reach a billing dispute, an SLA credit decision, or a retention conversation, they query Polidex and receive a resolved authorization. Downstream systems require a valid token before acting. No valid authorization, no action. Policy isn't text you hope the agent interprets correctly. It's a gate the agent can't bypass. Every Polidex decision produces a versioned, auditable record: Which rule applied, which policy version was in effect, and what was authorized before the agent acted. That record answers the regulatory question: what was the agent authorized to do? Accessible via MCP (Model Context Protocol) for AI agents or REST API for existing application integrations. Built for telecom operators and other enterprises deploying AI agents in customer support operations. Operators who build the policy layer in from deployment go straight to 60%+ containment. The ones who deploy without it spend 12–18 months at 30%, building what they should have built first, while competitors on the right infrastructure compound a cost-per-contact advantage that better models and better prompts cannot close.